Mandarin Oriental

About the Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 41 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development while continuing to seek further selective opportunities for expansion around the world.

The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.

Listed Jobs

Company Name

Mandarin Oriental

Job Title

Digital Marketing Intern

Job Description

**Job title** Digital Marketing Intern **Role Summary** Support the digital marketing team in executing and monitoring performance marketing campaigns across European hotels, driving traffic and revenue through the brand website and auxiliary platforms. Gain practical experience in campaign management, reporting, data analysis, competitive research, and aligning digital initiatives with broader strategy. **Expectations** - Internship duration with possibility of extension. - Currently pursuing or recently completed a degree in Marketing, Business, Communications, or related field. - Strong interest in digital marketing and familiarity with paid media channels (search, social, display, programmatic). - Ability to manage multiple tasks in a fast‑paced environment. - Excellent written and verbal communication. - Analytical mindset and proficiency in Microsoft Office (Excel, Word, PowerPoint). - Proactive, detail‑oriented, collaborative, and curious about performance marketing. **Key Responsibilities** - Activate regional performance marketing initiatives to drive traffic and revenue via MO.com. - Support campaign reporting, KPI tracking, and budget pacing. - Provide general assistance to the regional digital marketing team on ad‑hoc projects. - Conduct competitive and market research to identify trends, customer behaviours, and opportunities. - Collaborate with internal stakeholders and external agencies on campaign execution and deliverables. - Prepare performance marketing presentations, reports, and dashboards for senior stakeholders. **Required Skills** - Highly organized, detail‑oriented, and able to juggle multiple tasks. - Strong communication and interpersonal skills. - Analytical mindset with good working knowledge of Microsoft Office Suite. - Awareness of paid media channels and digital marketing fundamentals. - Proactive, eager to learn, and curious about performance marketing. - Problem‑solving ability and resourceful approach to tasks. - Team‑oriented, collaborative, and adaptable to changing priorities. - Trustworthy with ability to handle confidential information. **Required Education & Certifications** - Current enrolment in or recent completion of a degree in Marketing, Business, Communications, or a related discipline.

London, United kingdom

On site

Fresher

18-10-2025

Company Name

Mandarin Oriental

Job Title

Systems Architect

Job Description

**Job Title:** Systems Architect **Role Summary:** Lead the design, strategy, and technical execution of Microsoft Cloud, Active Directory, Entra ID, and Windows infrastructure across the organization. Drive architecture decisions, mentor teams, coordinate cross‑functional projects, and ensure secure, scalable, and high‑availability solutions. **Expectations:** - Deliver architectural guidance impacting messaging, development, networking, database, and security teams. - Own capacity planning, upgrades, and expansion activities for Active Directory environments. - Engage with multinational vendors, internal stakeholders, and clients, sometimes outside standard hours. - Maintain documentation of SOPs, system designs, and technical standards. **Key Responsibilities:** - Define and evolve the active directory and cloud roadmap. - Mentor and prioritize daily activities for the AD/Entra ID/Windows team. - Architect and review designs for incidents, projects, and system redesigns. - Identify and remediate vulnerabilities; lead threat analysis. - Plan and execute capacity improvements and environment scaling. - Communicate complex firewall and security changes to vendors. - Coordinate resources, schedules, and budgets across multiple concurrent projects. - Document work in line with ISO/ITIL standards. - Participate in training and vendor product evaluations. **Required Skills:** - 7+ years in Windows Server / Active Directory administration. - 4+ years in enterprise architectural design. - Expertise: AD & Entra ID, DNS, DHCP, NTP, M365/O365, SCCM/WSUS, virtualization, firewalls, HA/DR, n‑tier architecture. - Cloud networking (VPCs, subnets, load balancers, VPN, Direct Connect). - Integration with legacy/on‑premises systems. - Performance & cost‑optimization modelling. - Auditing, security, and virtualization methodology design. - Strong written and verbal English communication. **Required Education & Certifications:** - Bachelor of Science in Computer Science, Information Technology, or related field (equivalent experience accepted). - Relevant certifications preferred: Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Windows Server Hybrid Administrator Associate, or equivalent.

London, United kingdom

On site

Senior

02-11-2025

Company Name

Mandarin Oriental

Job Title

People & Culture Coordinator

Job Description

**Job Title** People & Culture Coordinator **Role Summary** Provide administrative and operational support to the HR team, streamline recruitment processes, manage employee records, and coordinate engagement initiatives to foster a positive workplace environment. **Expectations** Bachelor’s degree in HR or Business Administration; HR/Hospitality experience preferred. Strong organizational skills, confidentiality, and fluency in Arabic, French, and English. **Key Responsibilities** - Assist with recruitment, including job postings, interviews, onboarding, and candidate follow-up. - Maintain digital and physical employee records. - Coordinate training, engagement activities, and internal communications. - Manage HR communication channels and newsletters. - Support payroll, attendance documentation, and workforce data analysis. - Oversee casual labor and intern onboarding, scheduling, and performance reviews. - Organize recognition programs, events, and welfare initiatives. **Required Skills** - Excellent communication, writing, and interpersonal abilities. - Strong organizational and multitasking capabilities. - Proficiency in MS Office and HRIS systems. - Attention to detail and discretion in handling sensitive information. **Required Education & Certifications** - Bachelor’s degree in Human Resources, Business Administration, or equivalent. - Fluency in Arabic, French, and English. Hospitality experience viewed favorably.

Marrakesh, Morocco

On site

12-11-2025

Company Name

Mandarin Oriental

Job Title

Marketing & Communications Manager

Job Description

Job Title: Marketing & Communications Manager Role Summary: Lead and execute marketing, PR, and digital initiatives for a luxury hospitality brand, ensuring brand consistency, high‑quality content, and effective stakeholder collaboration. Expectations: Deliver flawless marketing campaigns, maintain brand standards, manage a small creative team, and provide actionable performance insights. Key Responsibilities - Define and approve visual direction for photo/video shoots, shot lists, and final edits. - Supervise creation and quality control of all marketing collaterals. - Oversee media and influencer relations, approving press materials and maintaining brand tone. - Manage global and local digital campaigns, coordinating with agencies and internal teams. - Set content strategy for social media, approve calendars, and ensure visual and editorial consistency. - Direct eDM planning and creative direction for guest communications. - Lead and mentor the Marketing & Communications Coordinator and Graphic Designer. - Review monthly reports, consolidate insights, and approve NIPs while ensuring procedural compliance. Required Skills - Strong creative vision and exceptional attention to detail. - Leadership and communication skills with experience managing a small team. - Proficiency in digital marketing, social media management, and CRM systems. - Ability to coordinate across multiple agencies and internal stakeholders. - Fluency in English and French; Arabic knowledge is an advantage. Required Education & Certifications - Bachelor’s degree in Marketing, Communications, or related field. - Professional certifications in digital marketing, PR, or related disciplines are preferred.

Marrakesh, Morocco

On site

12-11-2025