Fairmont Hotels & Resorts

About the Company

Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.

As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.

Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.

Listed Jobs

Company Name

Fairmont Hotels & Resorts

Job Title

Digital Marketing Manager

Job Description

**Job Title:** Digital Marketing Manager **Role Summary:** Leads the development and execution of digital and e‑commerce strategies to drive revenue across all hotel streams (rooms, F&B, MICE, golf, spa, etc.). Manages the hotel website, OTA relationships, CRM, paid media, SEO/SEA, social media, and email campaigns, ensuring alignment with overall marketing and revenue goals. **Expectations:** - Partner with Director of Sales & Marketing and Revenue Manager to integrate digital tactics with revenue targets. - Maintain brand consistency and high‑quality digital content. - Use data‑driven insights to optimize the guest journey and maximize online bookings. - Manage multiple priorities in a fast‑paced luxury hospitality environment. **Key Responsibilities:** - Develop and manage annual/quarterly digital and e‑commerce plans and budgets. - Own website design, content, functionality, SEO/SEA, and conversion optimization. - Oversee OTA and metasearch distribution, ensuring rate parity and promotional alignment. - Plan, execute, and optimize paid media campaigns (search, display, social, metasearch). - Lead social media and influencer initiatives aligned with brand positioning. - Manage CRM and email marketing for rooms, F&B, and ancillary outlets. - Analyze performance data (Google Analytics, CMS, etc.) to refine strategies. - Monitor online reputation; collaborate with Guest Relations to address feedback. - Ensure Accor App visibility and content accuracy per brand standards. **Required Skills:** - Proficiency with web analytics (e.g., Google Analytics) and CMS platforms. - Strong knowledge of SEO, SEM, paid media, and conversion rate optimization. - Experience managing OTA, metasearch, and third‑party distribution channels. - Excellent written and verbal communication in English; stakeholder management. - Ability to interpret market trends and translate insights into revenue‑driving actions. - Highly organized, self‑motivated, and able to juggle competing tasks. - Results‑oriented, proactive, collaborative, and customer‑service focused. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, Business, or related field, **or** equivalent commercial experience. - 3–5 years of experience in digital marketing/e‑commerce, preferably within hospitality or a comparable industry. - Certifications in Google Analytics, Google Ads, SEO/SEM, or similar digital marketing qualifications are advantageous but not mandatory.

Nottingham, United kingdom

On site

12-03-2026

Company Name

Fairmont Hotels & Resorts

Job Title

Marketing and Communications Manager

Job Description

**Job Title:** Marketing and Communications Manager **Role Summary:** Lead and manage the resort’s Marketing & Communications function, developing and executing an annual plan aligned with revenue and brand objectives. Serve as the brand champion, oversee media relations, digital presence, collateral production, and partnership initiatives while collaborating cross‑functionally to drive guest acquisition, retention, and revenue growth. **Expectations:** - Deliver measurable ROI on marketing activities and report performance monthly. - Ensure all communications and visual materials comply with Fairmont and Accor brand standards. - Maintain strong relationships with agencies, media, and community partners. - Drive data‑guided decision‑making through CRM and database optimization. - Mentor and develop the marketing team, fostering a guest‑focused culture. **Key Responsibilities:** - Create, manage, and evaluate the annual Marketing & PR plan. - Present marketing performance updates, insights, and opportunities to senior leadership. - Coordinate with Digital Marketing Manager to keep website, email, and social channels current and on‑brand. - Oversee design, production, and distribution of digital and print collateral. - Manage media outreach, press releases, media visits, and act as spokesperson as needed. - Identify and execute PR opportunities, community initiatives, and partnership campaigns. - Support and promote resort events (weddings, corporate launches, trade shows) ensuring consistent branding. - Compile monthly reports on spend, ROI, and key learnings; adjust campaigns for optimal impact. - Collaborate with Sales, General Manager, and Commercial teams to integrate marketing across departments. - Maintain and optimize CRM/database for rooms, golf, spa, and F&B segments to enable targeted communications. **Required Skills:** - Strong written and verbal communication in English. - Proven ability to engage luxury clientele and senior stakeholders. - Excellent organization, multitasking, and project‑management capabilities. - Results‑oriented, proactive, and solution‑focused with collaborative mindset. - Proficiency in MS Excel, Word, PowerPoint; familiarity with CRM and digital marketing tools. - Ability to uphold and enforce brand standards. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, Business, or related field, or equivalent commercial experience. - 3–5 years of relevant experience in e‑commerce, digital marketing, or hospitality marketing.

Nottingham, United kingdom

On site

12-03-2026