Mirus IT Solutions

About the Company

Mirus IT, Part of the Advania group, provides Award Winning strategic IT, Telephony and Managed Print services and support to companies of all sizes from a wide range of industries including financial services, marketing, recruitment and education.

With solutions for every IT, telephony and managed print, requirement, from basic IT support to virtualisation, cloud-based services, data recovery and security, to secure and managed print, hosted VOIP and low cost telephony, we combine strategy with a consultative approach to recommend the most effective services for your business.

We have strong relationships with many industry leading companies including Gamma, Vodafone, EE, Olivetti and Develop, and we’re a Datto Blue Level Partner, a Microsoft Gold Competency Partner, a HP Gold Partner and a VMware Enterprise Partner.

This, combined with our expert team of highly qualified technical and commercial engineers, guarantees that our customers receive a fast response at all times.

Key specialities include:
• IT managed services and outsourcing.
• IT business strategies.
• Virtualisation and cloud computing.
• Data protection and management.
• Security protection and disaster recovery.
• Internet services and low-cost telephony.
• Managed print and secure print.

To find out more about our services, and to get in touch, visit our website: www.mirus-it.co.uk or contact enquiries@mirus-it.com / 01908 257350.

Listed Jobs

Company Name

Mirus IT Solutions

Job Title

Level 2 Service Desk Engineer

Job Description

Job Title: Level 2 Service Desk Engineer Role Summary: Deliver Tier 2 technical support for software, hardware, and network issues, diagnosing problems and guiding end‑users through step‑by‑step solutions. Maintain up‑to‑date technical documentation and provide hands‑on training to users, ensuring high service quality and adherence to SLA targets. Expectations: - Proven experience supporting SMEs in a service‑desk environment. - Strong understanding of SLAs and ability to meet customer and contract requirements. - Proficiency with Microsoft Dynamics, Exchange, Active Directory, VPN, and Office 365. - Excellent troubleshooting, communication, and training skills. Key Responsibilities: - Provide day‑to‑day technical support for software, hardware, and network problems. - Diagnose incidents, assess root cause, and guide users to resolution. - Deliver user‑friendly and professional solutions at all times. - Conduct one‑to‑one end‑user training as required. - Maintain accurate technical documentation and knowledge base articles. Required Skills: - Service desk engineer experience with SME clients. - SLA management and prioritization. - Microsoft Dynamics installation/maintenance. - Microsoft Exchange, Active Directory, VPN technologies. - Microsoft Office 365 administration and support. - Desktop support troubleshooting, documentation, and communication. Desirable (not mandatory): Cloud phone systems, OneDrive for Business, SharePoint document libraries, SQL database basics. Required Education & Certifications: - IT‑related diploma or degree (e.g., Computer Science, Information Technology). - Relevant certifications such as Microsoft Certified: Dynamics, Exchange, or Microsoft 365 Certified: Modern Desktop Administrator Associate. - CompTIA A+ / Network+ or equivalent is desirable. ---

Stone, United kingdom

On site

24-12-2025