Echo Talent

About the Company

Echo Talent is the go-to market specialist for Research, Design & Strategy recruitment based in London, with a Global reach.

Approaching almost 2 decades of combined recruitment experience in hiring across Market Research, Insights, Service Design, CX, UX/UI Design, UX Research, Strategy and Consulting.

At Echo our approach begins with listening first. We have a passion for collaborating with exceptional candidates and forward-thinking clients. We recognise the uniqueness of every individual and organisation, each with its own set of goals. That's why we're committed to ensuring that our clients' and candidates' voices are heard in every interaction.

We are focused on providing an exceptional customer experience and are dedicated to echoing your needs throughout the recruitment process, working tirelessly to make your goals a reality.

Join us in our recruitment journey where Echo’s passion to building connections and understanding people, propels careers and businesses forward.

London based, recruiting globally.

Let's create success together.

rosie@echo-talent.com
jordan@echo-talent.com

Listed Jobs

Company Name

Echo Talent

Job Title

IT Manager

Job Description

Job title: IT Manager Role Summary: Lead and manage the local IT support team, ensuring reliable, high‑quality services for end users. Align local delivery with enterprise strategy, act as escalation point for complex issues, and drive continuous improvement through automation and process optimisation. Expactations: • Demonstrated leadership in a distributed enterprise or professional services environment. • Proven ability to manage senior‑level stakeholders and communicate technical solutions clearly. • Strong incident management skills and readiness for after‑hours support. • Commitment to maintaining security, compliance and best‑practice standards in partnership with cybersecurity teams. Key Responsibilities: - Lead, coach, and evaluate the IT support team. - Deliver consistent, timely, and high‑quality support across all local offices. - Own resolution of local IT incidents, serving as the primary escalation point. - Manage end‑user technology inventory (laptops, desktops, printers, mobile devices, AV). - Partner with cybersecurity and IT operations to enforce security and compliance. - Ensure adherence to firm‑wide IT policies, asset management, and service tracking in ServiceNow. - Drive automation and process improvement initiatives, leveraging scripting (e.g., PowerShell). - Collaborate with global IT leaders to standardise support practices. Required Skills: - Leadership, coaching, performance management - Microsoft 365, Exchange Online, Teams, SharePoint, Azure AD, and cloud services - Incident management and C‑level stakeholder support - Incident escalation, problem resolution, and change coordination - Automation & scripting (PowerShell, other tools) - Excellent verbal and written communication targeting non‑technical audiences - Strong business judgment and calm‑under‑pressure execution Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Systems, or related field. • IT‑related professional certifications (e.g., ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert). • Relevant experience in legal or professional‑services IT environments preferred.

New york, United states

Hybrid

02-02-2026