River Island

About the Company

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the Island... come and be part of it!

Listed Jobs

Company Name

River Island

Job Title

People & Service Manager

Job Description

**Job Title** People & Service Manager **Role Summary** Lead the store team to consistently deliver exceptional customer service, create an inclusive and well‑being culture, and support the Store Leader in meeting sales, operational and KPI targets. **Expectations** * Maintain a high‑performance, motivated team that values every customer interaction. * Promote diversity and inclusive practices across all store functions. * Act as the primary point of contact for employee well‑being and communication. * Manage duty cycles across product, visual and operational areas. * Utilize commercial tools to drive store performance and KPI achievement. * Ensure compliance with health & safety, loss prevention, and operational standards. **Key Responsibilities** * Role‑model outstanding service and reinforce service standards across the store. * Foster a welcoming culture that values diversity, inclusion and employee well‑being. * Serve as the direct communication channel for staff regarding concerns and well‑being. * Duty‑manage all operational areas (product, visual, stock, floor layout). * Deliver a superior customer journey across service, people, visual and operational touchpoints. * Support Team Development: coach, train, and recognise staff to build a high‑performing team. * Empower staff to deliver customer‑centric decisions and actions. * Analyse customer feedback and sales data to inform continuous improvement. * Help the Store Leader achieve KPIs: sales, conversion, stock loss, payroll, voice of customer, RFIDs, people metrics. * Ensure all health & safety, compliance and loss prevention protocols are actively managed. **Required Skills** * Retail management experience – customer‑service focus, team leadership. * Strong interpersonal and communication skills with a customer‑centric mindset. * Inclusive leadership; experience building diverse, motivated teams. * Problem‑solving and decision‑making under fast‑paced, changing environments. * Analytical abilities – interpret sales data, customer insights, and KPI metrics. * Proficiency in using commercial and operational tools (POS, inventory, KPI dashboards). * Time‑management and organisational skills for balancing multiple priorities and deadlines. * Emotional intelligence to manage and inspire people. **Required Education & Certifications** * Minimum 2–3 years retail management experience (or equivalent). * High‑school diploma or equivalence; a degree (e.g., Business, Retail Management, HR) is preferred. * Certifications in retail operations, leadership or customer service are advantageous. ---

Nottingham, United kingdom

On site

29-12-2025

Company Name

River Island

Job Title

Product Team Leader

Job Description

**Job Title:** Product Team Leader **Role Summary:** Lead and inspire a retail store team to deliver an outstanding customer journey through expert product handling, visual merchandising, and high‑level service. Support the Product & Commercial Manager in driving sales, KPIs, and operational standards while developing a motivated, high‑performing workforce. **Expectations:** - Achieve store KPIs (sales, conversion, stock loss, payroll, VOC, RFID). - Maintain visual standards and “wow” product presentation. - Manage all store operations, including health & safety compliance. - Coach and develop team members to foster engagement and performance. - Analyze customer feedback and sales data to implement improvements. - Work flexible retail hours, including weekends, public holidays, and peak periods. **Key Responsibilities:** 1. Execute strong visual merchandising and product placement that enhances the customer journey. 2. Oversee daily store operations across service, people, and logistics functions. 3. Support Commercial/Product Manager in applying commercial tools to drive actions and sales. 4. Drive KPI performance: sales, stock loss reduction, payroll control, conversion rates, VOC, and RFID compliance. 5. Ensure health & safety and other regulatory standards are met. 6. Lead, coach, and motivate a diverse team; conduct performance reviews, training, and recognition initiatives. 7. Perform hands‑on tasks such as floor resets, layout adjustments, display building, and stock replenishment. 8. Report on sales trends, customer feedback, and operational metrics to inform strategic decisions. **Required Skills:** - Proven retail experience, preferably with supervisory/leadership responsibility. - Strong visual merchandising and product presentation abilities. - Excellent communication, interpersonal, and emotional‑intelligence skills. - Ability to motivate and develop team members. - Proficiency with commercial tools and data analysis for KPI tracking. - Adaptability, proactive problem‑solving, and solid time‑management. - Physical capability to perform store‑floor tasks and occasional lifting. **Required Education & Certifications:** - Minimum: High school diploma or equivalent. - Retail or fashion‑related qualifications (e.g., NVQ Level 2/3 in Retail Operations) preferred but not mandatory. - Health & safety awareness training or certification desirable.

Huddersfield, United kingdom

On site

16-02-2026