Stellantis &You UK

www.stellantisandyou.co.uk

2 Jobs

473 Employees

About the Company

Stellantis &You UK are the Manufacturer owned group for Abarth, Citroen, DS, Fiat, Peugeot and Vauxhall Automobiles. Previously known as Robins & Day.

Listed Jobs

Company Name: Stellantis &You UK
Job Title: Customer Advisor
Job Description: Job Title: Customer Advisor Role Summary: Customer Advisor in a manufacturer‑owned automotive dealership engages with customers throughout the aftersales journey. Responsibilities include estimating repair work, proposing additional services, quoting and selling service plans, processing invoices and payments, and maintaining high customer satisfaction. Expectations: * Deliver professional, timely communication across all customer touchpoints. * Utilize digital sales and service systems efficiently. * Meet or exceed sales targets for additional work and service plans. * Resolve customer concerns quickly while preserving trust and loyalty. Key Responsibilities: 1. Greet and engage customers at showrooms and via phone, text, and email. 2. Conduct vehicle health checks, estimate repair costs and duration. 3. Propose and up‑sell additional work identified during checks. 4. Quote, explain, and sell service plans to retain customers within the group. 5. Prepare and present accurate invoices; manage cash or card payments. 6. Process warranty claims using in‑house computer systems. 7. Provide regular updates to customers on repair status and any additional work required. 8. Conduct exit briefings, collect satisfaction feedback, and perform follow‑up contacts. Required Skills: * Strong verbal and written communication. * Customer‑centred service orientation. * Sales acumen, including upselling and closing techniques. * Problem‑solving and negotiation. * Time‑management and multitasking. * Proficiency with automotive digital systems and MS Office. Required Education & Certifications: * High school diploma or equivalent. * Experience in automotive aftersales or customer service preferred. * Valid UK full driving licence is desirable. ---

Nottingham, United kingdom

On site

25-01-2026

Company Name: Stellantis &You UK
Job Title: Electric Vehicle & Sales Apprentice
Job Description: **Job Title:** Electric Vehicle & Sales Apprentice **Role Summary:** Entry‑level sales apprenticeship within a premium automotive manufacturer environment. The apprentice will support customers throughout the sales process, develop market insights, and gain comprehensive training in EV product knowledge, sales techniques, and customer relationship management. **Expectations:** - Demonstrate strong customer service orientation and communication skills. - Maintain high levels of organization and attention to detail. - Show willingness and ability to learn quickly through structured training (Performance Academy, online modules, induction). - Possess a valid full driving licence and eligibility to work in the UK. **Key Responsibilities:** - Serve as primary point of contact for customers, building and maintaining relationships. - Collect and analyse customer and market data to identify needs and trends. - Respond promptly to inquiries, address objections, and provide accurate quotations and cost calculations. - Present and explain supplementary services (financing, insurance, accessories, service plans). - Negotiate sales terms and agreements to achieve mutually beneficial outcomes. - Support the sales team with administrative tasks and documentation as required. **Required Skills:** - Excellent verbal and written communication. - Strong interpersonal and relationship‑building abilities. - Organizational and time‑management proficiency. - Basic numeracy for cost calculations and quoting. - Ability to gather and interpret customer/market data. - Persuasive negotiation and problem‑solving capabilities. - Proficient in Microsoft Office (Word, Excel) and comfortable using digital sales tools. **Required Education & Certifications:** - Minimum secondary education (e.g., GCSEs/High School Diploma) – preferably with grades in English and Mathematics. - No prior automotive or sales experience required; apprenticeship provides full training. - Valid full driving licence.

Surrey, United kingdom

On site

16-02-2026