- Company Name
- The Football Association
- Job Title
- Quality Assurance Lead
- Job Description
-
Job title: Quality Assurance Lead
Role Summary: Lead end‑to‑end QA for large‑scale SaaS/CRM and MarTech implementations, managing onshore/offshore testing teams, designing test strategy, and ensuring data integrity and system integration across complex digital products.
Expactations: Deliver high‑quality, reliable solutions that meet business and technical requirements; lead teams to complete testing within schedule and budget; maintain rigorous test governance, risk assessment, and continuous improvement of QA processes.
Key Responsibilities:
• Own testing strategy, plans, and approach for CRM, ESP, MCO, CDP, and other MarTech solutions.
• Oversight of functional, integration, end‑to‑end, data migration, and non‑functional testing (performance, load, accessibility).
• Lead UAT cycles, define entry/exit criteria, coordinate sign‑offs with business users.
• Mentor and coordinate onshore/offshore test teams; ensure consistent execution and quality standards.
• Design, develop, and execute manual and automated test cases; maintain test artifacts and governance.
• Drive Shift‑Left QA: early involvement in requirements, design, code reviews, and architecture discussions.
• Manage test tools, CI/CD pipelines, and test environments; ensure efficient usage and integration.
• Define and monitor QA metrics, dashboards, defect trends, and release readiness for stakeholders.
• Communicate quality status, risks, and improvement initiatives to management and partner teams.
Required Skills:
• Proven QA leadership for CRM/ESP/MCO/CDP implementations (SaaS).
• Strong experience in integration testing, enterprise data migration, and API testing (Postman, Swagger).
• Test management using TestRail, Zephyr, or equivalents.
• Experience coordinating onshore/offshore teams.
• Knowledge of DevOps practices, CI/CD pipelines, automation frameworks (Playwright, Cypress).
• Familiarity with cloud platforms (Azure DevOps, AWS) and Git-based version control.
• Excellent analytical, problem‑solving, stakeholder management, and communication skills.
Required Education & Certifications:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Professional certification preferred (ISTQB, CSM, or equivalent).