CommonShare

About the Company

CommonShare is the leading protocol dedicated to fostering sustainable, traceable, and resilient supply chains. Through strategic partnerships with companies, manufacturers, certification bodies, and industry experts, we deliver digital solutions that drive traceability and sustainability. The company’s collaborative compliance platform empowers organizations to seamlessly gather, analyze, and optimize their supply chains in conjunction with manufacturers and producers. CommonShare's verified claims platform streamlines the management of traceability and compliance verifications across different industry participants. Its extensive marketplace connects companies with a network of experts, enhancing their ability to achieve sustainable procurement targets swiftly and efficiently.

Listed Jobs

Company Name

CommonShare

Job Title

Supply Side Onboarding Associate

Job Description

**Job Title** Supply Side Onboarding Associate **Role Summary** Outward-facing role focused on onboarding suppliers via outbound phone calls, technical configuration, and education to ensure platform adoption and long-term success through structured support and collaboration. **Expectations** - Execute high-volume outbound outreach to drive supplier sign-ups and onboarding completion. - Resolve technical onboarding blockers (e.g., access, data formatting) and escalate complex issues. - Educate partners on sustainability initiatives and platform value. - Maintain CRM accuracy and track onboarding progress against targets. - Collaborate cross-functionally to refine onboarding processes and improve user experience. - Continuously improve call guides, documentation, and training materials. **Key Responsibilities** - Conduct outbound phone calls for supplier onboarding, account setup, data imports, and integration checks. - Provide step-by-step technical guidance for platform configuration (permissions, catalogs, SFTP/API basics). - Diagnose and resolve login/access/file formatting issues; coordinate with Product/Engineering for deeper fixes. - Explain platform capabilities and sustainability benefits during onboarding sessions. - Update CRM records, manage follow-up tasks, and prioritize partner activation goals. - Share feedback with Sales, Product, and Compliance teams to improve onboarding workflows. - Monitor onboarding metrics (time-to-activation, CSAT) and report progress to stakeholders. **Required Skills** - Native-level English fluency with confident phone communication and written clarity. - 1–3+ years in B2B/SaaS onboarding, customer success, or sales roles with outbound call experience. - Proficiency in web apps, spreadsheets (CSV/XLSX), and technical guides for data configuration. - Ability to simplify technical processes for non-technical users. - Strong organizational skills to manage multiple accounts simultaneously. - Resilience, target-driven mindset, and willingness to iterate on feedback. **Required Education & Certifications** Not specified.

Tangier, Morocco

On site

23-09-2025