Arsenal F.C

About the Company

Arsenal Football Club exists to make our fans proud, wherever they are in the world and however they choose to follow us.

That pride is driven by success on the pitch. This means winning trophies. It also comes through our style of play, our focus on developing youth talent, our magnificent stadium, our broader contribution in the community and our self-financing approach.

Everyone who works for Arsenal Football Club understands that we will fulfil our goal of making fans proud by being together, always moving forward and doing things the Arsenal way. This final element is a key ingredient of who we are. It's about thinking about others, getting the detail right and going above and beyond expectations.

Whether you are interested in employment, corporate and hospitality updates or just staying connected to Arsenal Football Club please follow our page.

Listed Jobs

Company Name

Arsenal F.C

Job Title

Senior Ecommerce Customer Experience Manager

Job Description

Job title: Senior Ecommerce Customer Experience Manager Role Summary: Own the end‑to‑end optimisation of the ecommerce platform, driving CRO strategy through experimentation, behavioural insights, and technology prioritisation to deliver measurable conversion and revenue growth. Lead, coach, and develop a high‑performing customer experience and optimisation team while collaborating closely with Commercial, Data, Product, and Technology functions. Expectations: - Deliver data‑driven, measurable business impact. - Balance supporter experience with commercial outcomes. - Mentor and grow a cross‑functional team. - Influence technology roadmap and prioritisation decisions. Key Responsibilities: - Own optimisation and CRO roadmap; manage A/B and multivariate testing programmes. - Define hypotheses, success metrics, and learning agendas to drive conversion improvements. - Identify friction points and shape end‑to‑end supporter experience across desktop and mobile. - Translate behavioural and performance insights into prioritised optimisation initiatives. - Partner with Trading, Data, Product, and Technology teams to integrate CRO into delivery. - Ensure optimisation activities align with revenue growth and key business KPIs. - Influence technology roadmap and advocate for future‑facing customer experience capabilities. - Coach, develop, and grow a high‑performing customer experience team. Required Skills: - Extensive ecommerce customer experience and CRO expertise (individual contributor and team leader). - Proficiency with optimisation tools and A/B testing platforms (e.g., Monetate, ContentSquare). - Strong people‑leadership and team‑development skills. - Commercially minded decision maker with ability to balance user experience and revenue objectives. - Excellent cross‑functional collaboration and communication skills. - Data‑driven storytelling and insight translation capabilities. - Proactive problem‑solving mindset in fast‑paced environments. Required Education & Certifications: - Bachelor’s degree in Marketing, Business, Data Analytics or related field (or equivalent experience). - 7+ years of progressive experience in ecommerce, customer experience, and CRO. - Experience with key ecommerce technologies; ERP experience preferred.

London, United kingdom

On site

Senior

12-02-2026