itsu

About the Company

We are itsu, the leading Asian-inspired quick-service restaurant and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond.

We’ve been serving nutritious, Asian-inspired food with respect, precision & passion since 1997. In addition to our restaurants, our itsu [grocery] team develop unique Asian-inspired dishes and ingredients for all major supermarkets across ambient, chilled & frozen.

Together we are determined to keep innovating, to keep launching products, to keep opening more temples to healthier food and to keep helping each other learn and grow. Never has healthier, affordable food been so needed… All of us working at itsu are proud to play our small part in changing the world of fast food.

Listed Jobs

Company Name

itsu

Job Title

Marketing Manager

Job Description

**Job Title** Marketing Manager **Role Summary** Lead the planning and execution of national and local marketing campaigns designed to increase footfall and transactions across multiple retail sites. Works directly with the Head of Marketing and cross‑functional teams, managing creative development and brand consistency. **Expectations** - Deliver high‑impact, brand‑aligned campaigns that drive measurable business results. - Manage creative processes, partner agencies and internal stakeholders in a fast‑paced, lean environment. - Act as a brand guardian ensuring consistency across all touchpoints, including POS, packaging and digital assets. **Key Responsibilities** - Develop and execute food‑service marketing campaigns that boost restaurant traffic and sales. - Write engaging creative briefs for in‑house and outsourced partners (photography, video, animation). - Oversee the creation of marketing collateral (POS, packaging, digital totems). - Partner with agencies and internal teams to deliver high‑quality assets within budget. - Provide occasional support for local franchise marketing initiatives. - Manage campaign budgets and report on performance metrics. **Required Skills** - Minimum 4 years of marketing experience, ideally in a multi‑site retail or hospitality setting. - Strong understanding of contemporary marketing channels, especially social media. - Excellent written and verbal communication, including copywriting. - Creative eye for campaign concept and brand presentation. - Ability to influence across all organisational levels and collaborate with diverse teams. - Comfortable in a dynamic, agile environment and willing to be hands‑on. **Required Education & Certifications** - Bachelor’s degree in Marketing, Communications, Business or related field (preferable). - Professional marketing or communications certifications (e.g., CIM, AMA) are a plus.

London, United kingdom

On site

27-11-2025

Company Name

itsu

Job Title

Team Member [FTC 1 Month]

Job Description

**Job title:** Team Member [FTC 1 Month] **Role Summary:** Support operation of a fast‑casual Asian‑inspired food outlet. Prepare fresh ingredients and dishes, maintain food safety and quality standards, and deliver friendly customer service. **Expectations:** - Demonstrate pride, care, growth mindset, and trust in all interactions. - Commit to learning and applying food preparation, hygiene, and customer service skills proficiently. **Key Responsibilities:** - Cut fish and prepare fresh ingredients. - Roll maki and produce signature itsu dishes. - Cook items with precision and maintain consistent quality. - Uphold highest food safety and hygiene practices. - Provide excellent customer service with a positive attitude. - Participate in structured training (in‑store, app, Academy) to meet performance standards. **Required Skills:** - Basic food handling and kitchen operations. - Attention to detail and adherence to food safety protocols. - Strong interpersonal and communication skills. - Ability to work efficiently in a fast‑paced environment. - Willingness to learn and adapt to new procedures. **Required Education & Certifications:** - No prior experience or formal education required. - Basic literacy and numeracy sufficient for food preparation and point‑of‑sale tasks. - Completion of company‑provided training; food safety certification can be obtained on the job if needed.

Bicester, United kingdom

On site

02-12-2025

Company Name

itsu

Job Title

IT Business Reporting Analyst

Job Description

Job title: IT Business Reporting Analyst Role Summary: The IT Business Reporting Analyst is responsible for maintaining, improving, and monitoring the company’s data infrastructure and reporting solutions. The role involves gathering business requirements, managing a development backlog, overseeing third‑party data warehouse providers, and providing second‑line support for data warehouse and infrastructure issues. The analyst collaborates with IT and enterprise teams to design, develop, and document data models, ETL pipelines, and BI dashboards, ensuring data accuracy and delivering actionable insights to support forecasting, operations, and strategic decisions. Expactations: - Deliver high‑quality reporting solutions aligned with business objectives. - Maintain a prioritized backlog of requirements and coordinate development activities. - Provide proactive incident management and resolution for data‑related issues. - Serve as a key liaison between business users and technical teams. - Continuously evaluate emerging analytics technologies and best practices. Key Responsibilities: - Define and document data architecture and strategy with Enterprise Applications Manager. - Manage relationships with third‑party data warehouse providers. - Gather, validate, and prioritize business requirements; create detailed backlog items. - Design, develop, and maintain data models, ETL processes, and data pipelines. - Build and maintain Power BI dashboards and other reporting tools. - Prepare Runbooks and obtain sign‑off for planned and incident‑driven system changes. - Provide second‑line support for data warehouse and infrastructure incidents. - Produce user guides, documentation, and training materials for reporting solutions. - Stay abreast of industry trends, tools, and best practices in analytics and reporting. Required Skills: - 3+ years of experience as a reporting analyst or similar role in an IT environment. - Proficiency in SQL, Python, and Spark for data extraction, manipulation, and analysis. - Strong experience with BI and data visualization tools, preferably Power BI. - Knowledge of data modeling, ETL, and data warehousing concepts. - Understanding of IT infrastructure, systems, and operations. - Excellent analytical, problem‑solving, and communication skills in English. - Proactive, self‑motivated, and detail oriented. - Retail or QSR business process experience is an advantage. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field preferred. - Relevant certifications (e.g., Microsoft Power BI, SQL, data warehousing) are a plus.

London, United kingdom

On site

Junior

09-12-2025

Company Name

itsu

Job Title

General Manager

Job Description

**Job Title:** General Manager **Role Summary:** Oversee end‑to‑end operations of a single restaurant, ensuring excellence across people, hospitality, quality, and profitability. Lead a management team to deliver superior customer experience, maintain high food standards, and achieve financial targets in a fast‑service environment. **Expectations:** - Drive store performance and growth through strategic leadership. - Cultivate a collaborative, high‑engaged team culture. - Maintain strict compliance with food safety and health & safety regulations. - Deliver consistent profit and revenue growth against the P&L. **Key Responsibilities:** 1. **People Management** – recruit, train, and develop staff; create clear succession plans; administer rotas; handle employee relations and performance management. 2. **Hospitality & Customer Experience** – coach team on service excellence; implement and monitor service standards; address guest feedback promptly. 3. **Quality & Compliance** – enforce kitchen hygiene and food quality procedures; ensure adherence to all health & safety SOPs. 4. **Financial Stewardship** – manage P&L, forecast sales, control costs, and identify opportunities to optimise profitability. 5. **Operational Excellence** – oversee daily operations, inventory control, and vendor relationships; drive continuous improvement initiatives. **Required Skills:** - Strong leadership and team‑building abilities. - Deep knowledge of fast‑food operations, food safety, and H&S regulations. - Financial acumen with experience managing a P&L. - Excellent communication, problem‑solving, and decision‑making skills. - Ability to motivate staff and foster a positive workplace culture. **Required Education & Certifications:** - Bachelor’s degree in Hospitality, Business Management, or related field *or* equivalent experience. - Preferred certifications: ServSafe Food Manager, ISO 22000, or industry‑specific hotel/restaurant management credentials.

London, United kingdom

On site

09-12-2025