Aquent

About the Company

Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we're making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Sustainability, Aquent Employer of Record, and Aquent Gymnasium. Based in the U.S. with locations in Australia, Canada, France, Germany, Japan, Netherlands, and the U.K., we are positioned to deliver the solutions you need to unlock your global potential. Learn more at aquent.com.

Listed Jobs

Company Name

Aquent

Job Title

Engagement Manager

Job Description

**Job Title:** Engagement Manager **Role Summary:** Provide maternity cover in a global tech‑advertising environment, acting as the primary bridge between B2B customers, sales, engineering, product and support teams. Deliver projects, resolve technical issues, and drive operational excellence while fostering stakeholder collaboration across time zones. **Expectations:** - Ensure on‑time, high‑quality delivery of services and projects. - Maintain stakeholder satisfaction and clear expectation management. - Identify and champion process improvements and commercial opportunities. - Communicate proactively with global teams, adjusting style to diverse audiences. **Key Responsibilities:** - Oversee day‑to‑day engagement management for smooth service delivery. - Act as trusted partner to customer‑facing teams, offering guidance and solutions. - Liaise with engineering, product, and technical support to resolve queries. - Guide clients and partners through technology and media project delivery. - Troubleshoot complex operational or technical challenges with specialist support. - Plan, track, and communicate project progress to stakeholders at all levels. - Identify opportunities to improve workflows, processes, and client outcomes. - Support opportunity management and contribute strategic recommendations. - Provide situational leadership, ensuring expectations are clearly set and met. **Required Skills:** - 5+ years experience in operations or project management within technology, media, or advertising. - Comfortable engaging in technical discussions and liaising with engineering/support teams. - Proven B2B customer experience and collaboration with cross‑functional commercial teams. - Excellent stakeholder management, communication, and influence skills. - Detail‑oriented, proactive, able to manage multiple concurrent workstreams. - Ability to work across global teams and time zones. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Technology, Marketing, Engineering, or a related field. - Relevant project management certifications (e.g., PMP, PRINCE2, Agile) preferred but not mandatory.

London, United kingdom

Hybrid

Mid level

24-11-2025

Company Name

Aquent

Job Title

Technical Backend Support Engineer

Job Description

**Job Title:** Technical Backend Support Engineer **Role Summary:** Provide high‑level technical support for a core cloud platform, diagnosing and resolving complex issues for internal and external customers. Act as the customer advocate, conduct root‑cause analysis, maintain documentation, and contribute to knowledge base and process improvements. **Expectations:** * Own end‑to‑end resolution of escalated platform incidents. * Communicate solutions clearly to both technical and non‑technical stakeholders. * Continuously improve technical expertise and support workflows. **Key Responsibilities:** 1. Investigate, diagnose, and resolve complex platform problems reported by customers. 2. Maintain detailed records of all support interactions and technical solutions. 3. Serve as the primary advocate for platform users, ensuring their needs are met. 4. Apply deep knowledge of the platform and cloud technologies to troubleshoot issues related to system upgrades, data replication, database structures, advanced reporting, AI features, automated testing, and developer tools. 5. Perform root‑cause analysis for incidents and recommend preventive measures. 6. Manage customer expectations throughout the support lifecycle to achieve high satisfaction. 7. Maintain specialized expertise in assigned product areas and keep knowledge current. 8. Identify and propose improvements to internal support processes for greater efficiency. 9. Engage customers and internal teams via case management systems, phone, email, and other communication channels. 10. Draft and update knowledge‑base articles to empower users and operational staff. **Required Skills:** * Minimum 1 year of technical support experience. * Proficiency with relational databases (MySQL, Oracle). * Strong analytical, problem‑solving, and organizational skills. * Excellent written and verbal communication; ability to explain complex technical concepts clearly. * Demonstrated ownership, reliability, and accountability. * Collaborative mindset with adaptability to changing environments. **Required Education & Certifications:** * No specific degree requirement; a bachelor’s degree in Computer Science, Information Technology, or a related field is preferred but not mandatory. * No mandatory certifications listed.

London, United kingdom

Hybrid

Fresher

25-11-2025

Company Name

Aquent

Job Title

Freelance European CRM Campaign Manager

Job Description

Job Title Freelance European CRM Campaign Manager Role Summary Drive growth through digital channels by orchestrating, ideating, and optimizing email marketing campaigns across multiple European brands and markets. Serve as the single point of contact for campaign planning, coordination, and performance reporting while ensuring alignment with business priorities and best practices in personalization. Expectations - Full‑time, 10‑month engagement with potential extension. - Up to £250 per day, outside IR35. - Remote from London, UK. Key Responsibilities - **Integrated Orchestration & Project Management (40%)** – Build and maintain a Europe‑wide campaign calendar; coordinate planning sessions with key markets and stakeholders; manage multiple concurrent campaigns; ensure timely acquisition of stakeholder inputs; act as sole point of contact for campaign planning. - **Campaign Ideation, Analysis & Recommendation (40%)** – Generate data‑driven recommendations for campaign briefs; report on send status and performance; disseminate learnings to local country leads; advise on activation of insights; develop marketing strategies for division and local teams. - **Strategy Support (20%)** – Offer expertise in email strategy, IP reputation management, re‑engagement, and creative optimization; recommend high‑performing or low‑performing campaigns and adjustments for creative assets. Required Skills - Project Management Professional (PMP) or equivalent. - Proven experience in IP warming and reputation management. - Working knowledge of JIRA, Confluence, or equivalent tools. - Minimum 2 years with Salesforce Marketing Cloud. - Excellent written and verbal communication. - Stakeholder management across hierarchical and cultural lines. - Strong initiative, results orientation, and ability to thrive in ambiguity. - Team player with interpersonal skills for diverse cultures. Required Education & Certifications - Bachelor’s degree or equivalent. - Certified Salesforce Marketing Cloud Email Specialist (preferred). Preferred Technical Skills - SQL, Adobe Creative Suite, HTML, or AMPscript. - Salesforce Data Cloud experience.

London, United kingdom

Remote

Junior

26-11-2025

Company Name

Aquent

Job Title

Site Reliability Engineer

Job Description

Job Title: Site Reliability Engineer Role Summary: Lead engineering teams to design, build, and maintain highly available, cloud‑native applications on GCP, ensuring reliability, scalability, and continuous delivery for millions of users. Expectations: Deliver projects on schedule with high quality, mentor multiple teams, and drive the adoption of agile practices, DevOps automation, and AI/ML enhancements. Must be U.S. W2 employee for a 12‑month, full‑time contract. Key Responsibilities: - Lead end‑to‑end delivery of engineering initiatives using Scrum and robust release practices. - Translate high‑level architecture into detailed, low‑level designs, providing technical oversight for cloud‑native app development and deployment on GCP. - Design, build, and operate highly available, scalable systems, ensuring optimal performance and resilience. - Manage data solutions across MongoDB, Aerospike, SQL Server, and PostgreSQL, optimizing data architecture and maintenance. - Implement containerization (Docker, Kubernetes) and CI/CD pipelines to streamline development and deployment workflows. - Integrate AI/ML models for data analytics, visualization, and automation to solve complex business problems. - Mentor and coach cross‑functional teams, fostering technical growth and collaborative culture. - Present architectural solutions and data‑backed proposals to governance boards and stakeholders, influencing strategic decisions. Required Skills: - Strong experience leading engineering teams with Scrum and release management. - Proven ability to convert designs into detailed specifications and supervise implementation. - Expertise in GCP, including compute, storage, networking, and monitoring services. - Proficient with Docker, Kubernetes, and CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions). - Deep knowledge of MongoDB, Aerospike, SQL Server, and PostgreSQL. - Ability to leverage AI‑Driven development tools and incorporate ML models into production systems. - Excellent communication, presentation, and stakeholder engagement skills. - Analytical mindset with a bias for action and creative problem solving. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or related field (equivalent experience acceptable). - Relevant certifications such as Google Cloud Professional Cloud Architect, Kubernetes Administrator, or equivalent are highly desirable.

Austin, United states

On site

01-12-2025