UCC EXPERTS

About the Company

We are a French company operating in the core business of Unified Communication and Collaboration.

We delegate our staff on site for middle to long run missions. They operate on either hotline (level 1 or 2) or level 3 support.

Our highly skilled Technicians and Engineers are expert in ToIP. They are able to either Design, Build or Run any kind of Unified Communication system. For that purpose, they have multiple manufacturers certifications covering both ToIP and networking, so that we can guarantee a very good level of expertise for short as well as long term missions.

Their technical environment are : CUCM, UCCE, UCCX, Unity…. Or ALU, OXE, OXO,

UCC Experts is especially certified by CISCO and also owns partnership with major actors of the market such as Alcatel Lucent, Microsoft.

We currently have Engineer available for short to long term mission. They are specialized in ToIP Cisco and Alcatel.

Listed Jobs

Company Name

UCC EXPERTS

Job Title

Ingenieur TOIP VOIP Cisco F/H

Job Description

**Job Title** IP Telephony and VoIP Engineer (Cisco) **Role Summary** Support and optimize end-client IP telephony and VoIP solutions, focusing on incident resolution, technical collaboration, and cloud migration. Act as a technical expert to enhance service quality and implement scalable, reliable communication systems. **Expectations** Collaborate with cross-functional teams to diagnose client incidents, transfer technical knowledge to internal support teams, and drive transversal service improvements. Engage with diverse client stakeholders (sales, customer service, technical expertise teams) and lead initiatives to transition clients to cloud-based telephony solutions. **Key Responsibilities** Conduct feasibility, operational readiness, and workload estimation during pre-sales phases; develop IP telephony solutions via pilot phases, product improvements, and operational deployment planning; provide technical support to internal and client teams; execute complex integrations and change management with client project teams; autonomously deliver project deliverables and resolve vendor-specific technical issues; automate deployment and release management processes; deliver level-3 incident and problem management; coordinate cross-departmental synchronization (marketing, engineering, operations, customer service); lead technical strategy and pre-sales support for complex projects. **Required Skills** Strong knowledge of Cisco collaboration solutions (CUCM, Webex) and telephony ecosystems; expertise in IP telephony, IP network design, and VoIP technologies; proficiency in technical English; ability to manage cross-functional teamwork, client communication, and crisis resolution. **Required Education & Certifications** Bachelor’s or master’s degree in telecommunications, computer science, or related field; preferred certifications include Cisco CCNA/CCNP (Voice or Collaboration). Additional experience in virtualization, scripting, or cloud infrastructure is advantageous.

Nantes, France

On site

21-10-2025

Company Name

UCC EXPERTS

Job Title

ingénieur Réseau MPLS F/H

Job Description

**Job Title** MPLS Network Engineer (F/M) **Role Summary** Provide design, support, and troubleshooting for global MPLS backbone environments (internal, user, datacenter). Operate and maintain core routers (ASR99, Arista), optical links (ADVA multiplexers), and PoPs. Manage incidents, planned changes, and service requests while ensuring performance, QoS, and compliance. **Expectations** - Resolve approximately 10‑15 L2 incidents per day. - Perform equipment updates within 24 h and major upgrades in 1‑2 months. - Serve as L2 escalation for L1 NOC and coordinate with L3 experts. - Produce and maintain detailed supporting procedures and documentation. **Key Responsibilities** 1. Incident resolution: diagnose performance, routing, QoS issues; coordinate with vendors (RMA) and support teams. 2. Planned changes: update firmware, replace aging hardware, schedule and validate redundancy and resilience tests. 3. Problem management: conduct root‑cause analysis, implement reliability plans, and document findings. 4. Service requests: fulfill evolution requests within agreed SLAs. 5. Architecture ownership: maintain network maps per region, ensuring accurate topologies. 6. Documentation: record troubleshooting steps, recommendations, and operational procedures for NOC use. **Required Skills** - Proven experience in MPLS networks, including BGP, IS‑IS, OSPF, and basic EIGRP usage. - Strong OSI model knowledge; understanding of route reflectors and full‑mesh architectures. - Ability to analyze link metrics: MTU, packet loss, latency, jitter. - Proficient with ASR99/Arista command line (similar to Cisco). - Comfortable with optical technologies (ADVA multiplexers). - Written and verbal communication in English and French. - Independent, analytical, customer‑service oriented, and collaborative team player. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Certifications such as CCNP/CCNP ENCOR, Juniper JNCIA or equivalent in MPLS/Routing are highly desirable.

Montreuil, France

On site

06-11-2025