iConsultera

www.iconsultera.com

1 Job

81 Employees

About the Company

iConsultera is a growing business consulting company that helps staffing firms, accounting agencies, technology service providers, and global enterprises with varied solutions including but not limited to offshore recruitment, accounts outsourcing, virtual workforce, technology outsourcing, business consulting, payroll services, and retained/contingency services. We, at iConsultera, drive innovative, value-driven, integrated, and intelligent recruiting and accounting operations for our clients, guided by our experienced leadership team that has enhanced & improvised business operations for some of the largest staffing and accounting firms across the globe. We offer out-of-the-box solutions, deliver exemplary & accurate performance, solve long-standing problems with unmatched efforts, have deep industry knowledge, implement best practices, drive innovation, and all that at a much more competitive price.

Services: Offshore Recruitment, Accounts Outsourcing, Staffing Business Consulting, Technology Outsourcing, Virtual Workforce, Payroll & Compliance, Retainer & Contingency Staffing, and Digital Marketing Outsourcing.

Listed Jobs

Company Name: iConsultera
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary** Proactively manage customer relationships to drive product adoption, retention, and growth for SaaS/tech products in a remote environment. Focus on onboarding, account health monitoring, and revenue expansion through collaboration with internal teams and clients. **Expectations** - Build and maintain long-term customer relationships to ensure satisfaction and business impact. - Execute onboarding and adoption strategies to optimize product usage. - Proactively identify and resolve risks to reduce churn while identifying upsell opportunities. - Collaborate cross-functionally to address customer needs and drive product improvements. **Key Responsibilities** - Serve as primary contact for clients, managing communication via calls, meetings, and quarterly reviews. - Lead onboarding processes, deliver product training, and monitor adoption metrics. - Analyze customer health scores, usage data, and feedback to implement retention strategies. - Escalate and resolve technical/service issues with support, product, and engineering teams. - Collect and advocate for customer feedback to inform product development. - Identify upsell/cross-sell opportunities, prepare renewal materials, and track lifecycle metrics. - Maintain CRM documentation, generate success reports, and conduct performance analyses. **Required Skills** - Strong verbal and written communication for client interactions and reporting. - Analytical problem-solving to assess adoption challenges and business outcomes. - Proficiency in CRM/Customer Success platforms (e.g., Salesforce, HubSpot). - Experience with SaaS product implementation and technical concepts. - Ability to manage multiple clients remotely while prioritizing tasks effectively. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Communications, IT, or related field. - 2–5 years in Customer Success, Account Management, or Client Services (tech/SaaS environment). - Proven track record of reducing churn and improving customer adoption.