Tata Communications

About the Company

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.

We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.

In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

To know more, visit TataCommunications.com

Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world.

We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Listed Jobs

Company Name

Tata Communications

Job Title

Manager - Global Service Operations

Job Description

**Job Title:** Manager - Global Service Operations **Role Summary:** Oversees customer support and technical resolution for Network, SDWAN, and security services, acting as a critical liaison between customers and technical teams to resolve complex issues and uphold operational efficiency. **Expectations:** Deliver high-quality service outcomes through technical expertise, operational leadership, and collaboration with cross-functional teams to resolve customer incidents and enhance service reliability. **Key Responsibilities:** - Diagnose and resolve complex technical issues within Network, SDWAN, and security domains. - Validate and analyze incidents to identify root causes and implement corrective actions. - Develop, update, and maintain Standard Operating Procedures (SOPs) and working instructions. - Serve as an escalation point for Level-1 and Level-2 support teams. - Coordinate weekly governance calls with assigned customers and participate in monthly/quarterly cross-functional engagements. - Supervise technical teams and review work quality to ensure service standards. **Required Skills:** - Advanced troubleshooting expertise in SDWAN technologies (VERSATRANS, VIPTELA) and security solutions (Fortinet). - Knowledge of proxy services (Zscaler, PRISAM) and incident management processes. - Strong leadership to guide professional/technical staff and drive operational improvements. - Proficiency in analyzing technical documentation and maintaining SOPs. - Excellent communication and customer engagement skills for cross-functional collaboration. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Engineering, or related field. - Preferred certifications: Fortinet Security certifications (e.g., Fortinet NSE) or SDWAN vendor-specific credentials. - Continuous learning required to stay updated on domain-specific technologies.

High wycombe, United kingdom

On site

11-10-2025

Company Name

Tata Communications

Job Title

Assistant Manager - Global Service Operations

Job Description

**Job title:** Assistant Manager – Global Service Operations **Role Summary:** Lead day‑to‑day service support for a diverse portfolio of network, SDWAN, cloud, security, collaboration, mobility, and IoT solutions. Resolve complex technical issues, manage incident life cycle, and serve as the escalation hub between customer service analysts and engineering/architecture teams. **Expectations:** - Deliver robust, timely resolution of high‑severity incidents and ensure customer satisfaction. - Execute standard operating procedures, continuously improve documentation, and maintain accurate inventory of operational procedures. - Provide actionable insights to senior leadership through concise monthly executive summaries. **Key Responsibilities:** - Diagnose, analyse, and resolve troubleshooting calls for infrastructure and SaaS services. - Validate incidents, recommend solutions, and track resolution status. - Serve as Level‑1 escalation point and coordinate with engineering, architecture, and IT teams on complex issues. - Draft, review, and maintain SOPs, working instructions, and performance metrics. - Compile and publish weekly and monthly reports on service operations activity. - Advise on tuning, optimization, and process improvements of systems and policies. - Monitor and update an inventory of operational procedures and tools. **Required Skills:** - Expertise in installation, integration, and troubleshooting of network, SDWAN, cloud, security, collaboration, and IoT platforms. - Strong analytical and incident‑management skills with a focus on root‑cause analysis. - Proficiency in data backup, restoration, and retention procedures. - Ability to translate technical information into clear executive summaries. - Knowledge of current industry technologies and best practices. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Certifications such as CCNA/CCNP, ITIL Foundation, or equivalent preferred.

High wycombe, United kingdom

On site

12-10-2025