Timspirit

About the Company

Timspirit, a Paris-based Operational Management consultancy, helps IT organizations and digital players turn their transformation programs into business and human successes. We provide advisory, transformation, management training, coaching and operational support to our customers. We cover a wide-ranging knowledge of IT and Digital management topics, and our go to market focuses on 4 niche specialties : Smart Sourcing, AgileXperience, Transform to Cloud and Service Excellence. We claim passion, bring tailored and highly collaborative approaches, based on open-standard methodologies. We work with our clients to turn their transformation ambitions into objective business, technical and human successes. And we do it with love !

Listed Jobs

Company Name

Timspirit

Job Title

Consultant Senior ITSM

Job Description

**Job Title**: Senior ITSM Consultant **Role Summary**: Lead IT service management transformation projects for large organizations, focusing on maturity assessment, ITIL process implementation, and ITSM tool deployment. Provide advisory services, conduct workshops, and drive change management to improve IT service quality. **Expectations**: - Execute end‑to‑end ITSM projects with measurable outcomes. - Deliver clear, actionable documentation and maintain project timelines. - Serve as a trusted advisor to IT directors and business stakeholders. - Continuously enhance technical and consulting expertise through certifications and industry engagement. **Key Responsibilities**: - Conduct ITSM maturity diagnostics and co‑creation workshops. - Design, document, and enforce ITIL processes (Incident, Request, Change, CMDB). - Deploy and configure ITSM platforms (ServiceNow, EasyVista, Matrix42, etc.). - Produce functional deliverables: specifications, test plans, meeting minutes. - Manage project aspects: scope, schedule, risks, stakeholder communication. - Facilitate knowledge transfer and community of practice sessions. - Perform change management coaching and support. - Stay current with ITSM standards, tool developments, and best practices. - Contribute to internal knowledge management (case studies, whitepapers). **Required Skills**: - Strong consulting and stakeholder engagement proficiency. - Deep understanding of ITIL v4 core concepts and fundamentals. - Experience with ITSM tool implementation and configuration. - Ability to translate technical concepts into clear business language. - Analytical mindset with structured problem‑solving. - Excellent facilitation, listening, and communication skills. - Self‑driven, proactive, and collaborative team player. **Required Education & Certifications**: - Engineering school graduate or Master’s in Information Systems. - At least 4–7 years of IT consulting or transformation experience. - ITIL 4 Foundation certification mandatory. - Advanced ITIL (v3/v4) certifications preferred. ---

Île-de-france, France

On site

Senior

05-01-2026