Undisclosed

Company Name: Undisclosed
Job Title: Senior Engagement Manager
Job Description: Job title: Senior Engagement Manager Role Summary: Lead SAP platform delivery engagements, managing client relationships, scope, resources, and financial performance while ensuring adherence to project delivery standards and risk controls. Expectations: Maintain SC clearance eligibility; work onsite twice weekly (hybrid model); manage multiple SAP engagements on a 6‑month contract; deliver within T&M or fixed‑price commercial arrangements. Key Responsibilities: - Act as the primary client contact, establishing and documenting scope, objectives, and deliverables. - Create, update, and maintain Microsoft Project plans; conduct risk, issue, scope, cost and timeline reviews. - Forecast and track actuals, manage budgets, and produce month‑end financial reports. - Coordinate and coach multidisciplinary project teams; address people issues and secure appropriate resources. - Facilitate progress reviews, retrospectives, and lessons‑learned sessions. - Ensure quality assurance, user acceptance testing, and post‑launch support. - Champion change management and adoption strategies to maximise platform value. Required Skills: - Proficiency in Agile (Scrum, Kanban) and Waterfall methodologies. - Strong stakeholder management, influence, mentoring, and coaching abilities. - Excellent communication and consulting/customer‑facing skills. - Comprehensive financial management: forecasting, budgeting, and growth of engagement. - Technical expertise: SAP, ServiceNow, or similar enterprise platforms; cloud services (AWS, Azure, GCP); data management, cybersecurity, regulatory compliance; DevOps, CI/CD pipelines; awareness of AI/ML trends. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline. - Relevant project management certification preferred (PMP, PRINCE2, or equivalent). - SAP or platform‑specific certification advantageous.

Telford, United kingdom

Hybrid

Senior

24-11-2025

Company Name: Undisclosed
Job Title: Service Designer
Job Description: **Job Title:** Service Designer **Role Summary:** Lead the design of user‑centric experiences for the Complex Process Automation (CPA) Service on the ServiceNow platform. Map end‑to‑end journeys, conduct user research, collaborate with senior product managers and stakeholders, and oversee the implementation and continuous improvement of service designs across multiple security clearance levels. **Expectations:** - Contract position lasting until 31/03/2026. - Occasional onsite visits (approx. once a month). - Must hold an active SC clearance (MOD SC preferred, or SC from any government agency). - Work under the direction of the Product Manager with support and guidance. **Key Responsibilities:** - Map complete user journeys to ensure seamless interaction across all touchpoints of the CPA service. - Conduct comprehensive research (qualitative & quantitative) to uncover user behaviours, needs, and pain points. - Design services that are both user‑centric and business‑aligned, integrating stakeholder feedback. - Partner with senior product managers to align service design with strategic business objectives. - Contribute to strategic planning of service delivery and ensure alignment with organisational goals. - Oversee implementation of designed services and continuously evaluate effectiveness using performance metrics and user feedback. - Adjust designs as necessary to improve service outcomes. - Support pilots in OFFICIAL and potentially SECRET environments, including architecture, governance, and best‑practice guidance. - Develop and deliver communications campaigns to raise CPA awareness within Defence and related entities. - Build and nurture a community of CPA users and practitioners, promoting skill development. - Assess pilot results, identify demand for future activities, and develop a roadmap for scaling the platform. - Define and apply a scorecard to monitor platform success and analytics. - Integrate CPA services into the Automation Centre of Expertise (ACOE) framework. **Required Skills:** - Proven service design and user‑experience design expertise. - Strong journey mapping and experience mapping capabilities. - Skilled in user research methods, data analysis, and synthesis. - Effective stakeholder engagement and collaboration across multi‑disciplinary teams. - Strategic thinking with the ability to translate business objectives into service solutions. - Familiarity with ServiceNow platform and complex process automation concepts. - Excellent communication, presentation, and documentation skills. - Ability to operate within secure government environments and adhere to clearance protocols. - Proficiency in design tools (e.g., Figma, Sketch, Adobe XD) and prototyping. - Agile and Scrum methodology experience preferred. **Required Education & Certifications:** - Bachelor’s degree in Design, Human‑Centered Design, Industrial Design, Computer Science, Business, or a related field. - Relevant professional certifications such as Service Design Professional (SDP), UX Design certification, or equivalent. - Active SC clearance (MOD SC highly desirable).

London, United kingdom

Hybrid

24-11-2025

Company Name: Undisclosed
Job Title: AI Strategy Technical Lead
Job Description: Job title: AI Strategy Technical Lead Role Summary: Contractual AI Strategy Technical Lead (up to 31 March 2026) with active UK Government SC clearance. Responsible for identifying AI use cases, assessing technical feasibility, and designing scalable, secure AI solutions aligned with business objectives. Expectations: Deliver strategic AI roadmap, translate complex technical concepts for stakeholders, act as escalation point for technical challenges, and drive innovation through emerging AI tools and methods. Key Responsibilities: - Identify and prioritize client AI use cases and validate technical feasibility. - Lead design and architecture of AI/ML/GenAI solutions, ensuring scalability, security, and alignment with business goals. - Engage stakeholders—leadership, product owners, clients—to translate technical requirements into business outcomes. - Escalate and resolve complex technical issues, providing rapid, informed decision‑making. - Collaborate with product, design, and operations teams to integrate AI strategy into deliverables. - Conduct R&D on emerging AI/GenAI trends, tools, and frameworks; propose innovations that add value. Required Skills: - In‑depth knowledge of AI, ML, and generative AI (e.g., GPT models, agentic AI frameworks). - Proven experience in solution design, architecture, scalability, and security. - Strong communication skills to translate technical concepts into business language. - Expertise in stakeholder management and cross‑disciplinary collaboration. - Problem‑solving ability with an escalation‑management mindset. - Awareness of emerging AI trends, tools, and innovative practices. Required Education & Certifications: - UK nationality with active Government SC clearance. - Degree in Computer Science, Engineering, Data Science, AI, or equivalent technical education/experience. - Professional certifications (e.g., AWS, Azure, GCP AI, or equivalent) are a plus but not mandatory.

London, United kingdom

Hybrid

Senior

22-12-2025

Company Name: Undisclosed
Job Title: RPA Developer
Job Description: **Job Title:** RPA Developer **Role Summary:** Design, develop, and maintain automation solutions using Blue Prism, ensuring compliance with RPA standards, workflow logic, and change control protocols. **Expectations:** 6-month contract requiring active MOD SC clearance. **Key Responsibilities:** - Design, develop, build, and test automated processes aligned with RPA design principles and project plans. - Configure new automation processes and maintain detailed documentation. - Support and modify existing workflows within formal change control frameworks. - Identify and resolve process issues promptly. - Collaborate with operational teams during UAT, test creation, and implementation phases. - Document test procedures and workflows for pre-UAT validation. **Required Skills:** - Advanced proficiency in Blue Prism for complex automation. - Strong written communication to articulate process designs and business workflows. - Ability to interpret and translate written processes into visual workflow diagrams. - Familiarity with formal change control procedures. - Understanding of Agile delivery methodologies. **Required Education & Certifications:** - Proven experience in RPA development with Blue Prism. - Active MOD SC security clearance. - Relevant technical or process automation training/certifications (not specified, but implied).

Andover, United kingdom

Hybrid

07-01-2026

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