Falcon Chase International

About the Company

Flacon Chase International is an industry solution leader with a strong focus on empowering public sector organizations to achieve their goals. With over a decade of experience, we specialize in innovative and adaptable solutions that improve efficiency, transparency and sustainability in government services.
Our expertise covers IT consulting & delivery of right candidates to support public sector clients in today's complex governance environment. We have worked closely with local, regional, and state government agencies to improve public service delivery and improve public engagement. At falcon Chase International, we are committed to creating positive change through technology and collaboration. Our team of experienced professionals bring deep industry expertise and a passion for excellence, ensuring our clients are prepared to meet the challenges of today and tomorrow.

Listed Jobs

Company Name

Falcon Chase International

Job Title

DevOps Engineer/Reliability Engineer (SRE)

Job Description

Job title: DevOps Engineer / Reliability Engineer (SRE) Role Summary: Lead the design, implementation, and operation of secure, scalable cloud services on Azure, Kubernetes, and VMs. Drive automation, CI/CD, IaC, and SRE practices, and provide technical guidance across cross‑functional teams. Expectations: Own complex cloud initiatives, mentor junior engineers, enforce best practices, and ensure high availability of production services. Participate in 24/7 on‑call rotation and collaborate with security, networking, testing, and application teams. Key Responsibilities - Design and deploy cloud architectures using Azure, Kubernetes, VMs, and container platforms. - Build and maintain CI/CD pipelines with GitHub Actions (or equivalent). - Develop infrastructure as code using Terraform (preferred) and Ansible. - Lead SRE activities: reliability, availability, performance monitoring, incident response, and post‑mortem analysis. - Participate in 24/7 on‑call support for live services and core cloud platforms. - Mentor and review work of junior/mid‑level cloud engineers. - Produce technical design documents, runbooks, and operational handover materials. - Enforce change control, security policies, and governance standards. - Collaborate with PMs, security, networking, testing, and application teams on project delivery. Required Skills - Proven experience leading cloud or SRE initiatives in complex environments. - Deep knowledge of Azure, Kubernetes, Terraform, GitHub/GitHub Actions, and IaC. - Strong DevOps background: CI/CD, automation, and IaC. - Networking fundamentals: load balancing, firewalls, routing, network security. - Hands‑on experience with VM‑based and containerised workloads. - Ability to troubleshoot production cloud issues. - Agile or project‑based delivery experience. - Willingness to join a 24/7 on‑call rota. Required Education & Certifications - Bachelor’s degree in Computer Science, Engineering, or related field (preferred). - Relevant cloud certifications (Azure, Kubernetes, or Terraform) preferred; training available.

London, United kingdom

Hybrid

19-12-2025

Company Name

Falcon Chase International

Job Title

Service Analyst

Job Description

Job title: Service Analyst Role Summary: Support the Service Delivery Manager by ensuring operational stability, monitoring service KPIs, and contributing to service design and improvement initiatives. Act as a bridge between data insights and actionable requirements, facilitating stakeholder workshops and maintaining accurate service documentation. Expactations: - Maintain active security clearance. - Demonstrate strong analytical and problem‑solving abilities. - Communicate clearly with senior stakeholders and cross‑functional teams. - Deliver high‑quality documentation and recommendations on time. Key Responsibilities: - Assist with reporting, planning, governance, and day‑to‑day operational oversight. - Manage Incident, Problem, Service Improvement, Service Design activities and participate in Major Incidents. - Monitor, report, and drive performance against KPIs to meet quality and compliance standards. - Design and validate service journeys, blueprints, prototypes, and tests. - Translate data insights into requirements and recommendations. - Facilitate workshops for co‑design and stakeholder alignment. - Maintain service catalogues, process guides, knowledge articles, and other operational artefacts. - Support change and improvement initiatives to ensure smooth adoption and transition. - Escalate complex issues while retaining ownership and accountability. Required Skills: - 7+ years in service delivery, support projects, or service management environments. - Proficiency in service design methodologies (journey mapping, blueprinting, co‑design). - Strong analytical skills; experience interpreting performance data. - Experience partnering with Service Delivery Managers in operational settings. - Excellent communication and facilitation skills. - Proficiency with Miro, Visio, or similar service design tools. - Understanding of digital service delivery models and Agile practices. Required Education & Certifications: - ITIL V3 certification (required); ITIL V4 certification preferred. - Relevant tertiary education in Information Technology, Business, or a related field is preferred.

Londonleeds, United kingdom

Hybrid

Senior

19-02-2026