Brellium

About the Company

Clinical teams trust Brellium to reduce compliance risks, improve quality, and save time. By automatically auditing every patient visit against clinical and payer requirements, Brellium helps you proactively identify and fix documentation errors. With Brellium, you can rest easy knowing your clinic is compliant and nothing slips through the cracks.

Listed Jobs

Company Name

Brellium

Job Title

Customer Success Manager

Job Description

**Job title:** Customer Success Manager **Role Summary:** Drive adoption, retention, and expansion for a portfolio of enterprise healthcare customers in an AI‑powered compliance platform. Build executive relationships, lead quarterly business reviews, and translate customer insights into product roadmap contributions. **Expectations:** - Manage ~$2 million ARR portfolio. - Secure renewals and identify upsell opportunities. - Deliver high‑quality presentations to C‑suite stakeholders. - Collaborate cross‑functionally with product, marketing, and engineering. - Operate with an entrepreneurial mindset in a fast‑paced environment. **Key Responsibilities:** 1. Craft and execute strategic account plans to achieve renewal and growth targets. 2. Maintain regular communication with executive sponsors and lead quarterly business reviews. 3. Coordinate product‑feedback loops with the engineering and product teams. 4. Partner with marketing to create case studies and drive customer success stories. 5. Mentor new team members and model a culture of ownership and continuous improvement. **Required Skills:** - 3+ years in customer success, enterprise account management, or B2B sales. - Proven ability to build and sustain relationships with C‑suite executives. - Strong presentation and facilitation skills. - Analytical mindset with a data‑driven approach to customer outcomes. - High energy, empathy, and a proactive ownership attitude. - Experience using a CRM (HubSpot preferred). **Required Education & Certifications:** - Bachelor’s degree in Business, Healthcare, or a related field (preferred). ---

New york, United states

Hybrid

Junior

25-01-2026