- Company Name
- IntePros
- Job Title
- ServiceNow CMDB Owner
- Job Description
-
Job Title: ServiceNow CMDB Owner
Role Summary: Owns the ServiceNow CMDB strategy, design, governance, and data quality to support incident, change, operations, asset, and observability workflows. Drives Discovery configuration, IRE rule management, external tool integrations, and aligns CMDB with CSDM 4.0/5.0 models.
Expectations: Deliver a clean, reliable CMDB that powers enterprise workflows in a fast‑moving startup environment. Collaborate with senior architects, product owners, and delivery teams to shape CMDB standards, maintain configuration excellence, and ensure alignment with best practices.
Key Responsibilities
- Design, govern, and maintain CMDB structure, health, and lifecycle.
- Configure, optimize, and troubleshoot ServiceNow Discovery, patterns, probes, and sensors.
- Develop and adjust IRE rules to ensure accurate, non‑duplicated CI population.
- Integrate external discovery sources (Dynatrace, NinjaOne, BigFix, SCCM, etc.).
- Build and mature CSDM 4.0/5.0‑aligned service models (business, application, technical, operational).
- Manage lifecycle, normalization, relationship mapping, and CMDB audit practices.
- Create Next Experience/ UI Builder interfaces: workspace personalization, page components, data bindings, contextual actions, and modal layouts.
- Partner with development, architecture, and client delivery teams to embed CMDB data into platform workflows.
- Contribute to discovery roadmap, CSDM adoption strategy, and overall CMDB strategy as the organization scales.
Required Skills
- 5+ years ServiceNow experience with deep CMDB ownership.
- Discovery configuration, troubleshooting, IRE rule setup, and reconciliation.
- CMDB normalization, relationship modeling, and lifecycle management.
- Implementation of CSDM 4 or 5 models (logical and physical).
- Hands‑on Next Experience / UI Builder workspace and component customization.
- Experience integrating discovery tools (Dynatrace, NinjaOne, BigFix, SCCM, etc.).
- Strong communication, workshop facilitation, and best‑practice advocacy.
- Ability to work in a dynamic startup setting, juggling multiple responsibilities.
Required Education & Certifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- ServiceNow certifications preferred (e.g., CSA, CMDB, Discovery, CSDM).