Robinhood

www.robinhood.com

2 Jobs

4,082 Employees

About the Company

Listed Jobs

Company Name: Robinhood
Job Title: Engineering Manager, Toronto
Job Description: Job Title: Engineering Manager Role Summary: Lead a cross‑functional engineering team focused on designing, building, and scaling secure, scalable payment solutions for a global user base. Partner with product, design, and data teams to translate business goals into high‑quality technical deliverables. Expectations: Demonstrate strong leadership by mentoring engineers and fostering a culture of excellence. Own the engineering strategy and roadmap for payment features. Ensure robust, secure, and highly available platform infrastructure capable of supporting rapid international growth. Key Responsibilities: - Guide and coach the engineering team, setting clear objectives and facilitating professional growth. - Collaborate with product managers and designers to define feature requirements and prioritize the payment product roadmap. - Architect and deliver robust backend services, preferably using Python or Golang, that meet performance and security standards. - Optimize existing platforms for scalability, multi‑account management, and new business initiatives. - Advocate and enforce best engineering practices, code quality, testing, and security across the team. - Work with cross‑functional stakeholders to support global market expansion and localized user experiences. Required Skills: - Deep backend development expertise (Python, Golang, or equivalent). - Proven engineering leadership in a fast‑paced environment. - Strong product sense: ability to interpret user needs and translate them into elegant technical solutions. - Experience designing scalable, secure, and high‑availability platforms. - Excellent communication and collaboration skills across diverse teams. - Familiarity with international compliance and localization considerations. Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or a related field preferred (or equivalent professional experience). - No specific certifications required.

Toronto, Canada

On site

12-03-2026

Company Name: Robinhood
Job Title: Global Support Manager
Job Description: Job Title: Global Support Manager Role Summary: Lead a distributed IT support organization across North America and Europe, driving operational excellence, process standardization, and modern technology adoption to support global employee productivity. Expectations: - Manage daily support operations with sustainable service levels. - Deliver measurable service improvements and achieve SLA/SLO targets. - Foster a culture of coaching, retention, and continuous learning across time zones. Key Responsibilities: - Lead, coach, and develop a distributed team of support engineers at varying career levels. - Oversee queue management, escalation handling, and a structured on‑call rotation ensuring 24/7 coverage. - Standardize support processes, including post‑acquisition integrations and ITSM implementation across regions. - Partner with Engineering, Security, and Automation teams to roll out AI‑supported workflows that shorten ticket resolution times and promote self‑service. - Design, monitor, and report on key operational metrics, dashboards, and resource planning tools. - Drive automation initiatives and process improvements to increase reliability and reduce manual effort. Required Skills: - 8+ years in IT support or enterprise technology operations, with 3+ years managing distributed teams. - Proven experience implementing and managing ITSM frameworks (e.g., Jira Service Management, ServiceNow) and governing SLAs/SLOs. - Strong knowledge of enterprise workplace technologies: macOS, Windows, Okta, Slack, Google Workspace. - Demonstrated ability to improve operational performance in high‑growth tech or financial services settings. - Experience managing executive‑level escalations and delivering structured communications. - Coaching and retention expertise across multi‑regional teams. - Familiarity with AI tools for knowledge management and ticket automation. - Data‑driven approach using metrics and reporting to identify trends and implement service improvements. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - Relevant certifications such as ITIL Foundation or equivalent preferred.