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EQ Bank | Equitable Bank

EQ Bank | Equitable Bank

www.eqbank.ca

5 Jobs

1,808 Employees

About the Company

Equitable Bank and its digital platform, EQ Bank, are dedicated to driving change in Canadian banking to enrich people's lives. As Canada's Challenger Bank(tm) and the seventh largest bank by assets, we provide outstanding personal and commercial banking experiences to customers and credit union members across Canada.

Through EQ Bank, our customers have named us one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Equitable Bank is a proud, wholly owned subsidiary of EQB Inc. (TSX: EQB), a leader in digital financial services.

Equitable Bank: www.equitablebank.ca

EQ Bank: www.eqbank.ca
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La Banque Equitable et sa plateforme numerique, Banque EQ, se consacrent a stimuler le changement dans les services bancaires canadiens pour enrichir la vie des gens. Connue comme la Banque Qui DefieMC, et septieme banque en importance au Canada en termes d'actifs, nous offrons une experience bancaire exceptionnelle aux particuliers, aux entreprises ainsi qu'aux membres des cooperatives de credit dans tout le Canada.

Grace a nos services, nos clients nous ont nommes au classement Forbes des meilleures banques du monde depuis 2021.

La Banque Equitable est une fiere filiale en propriete exclusive d'EQB Inc. (TSX : EQB), un leader des services financiers numeriques.

Banque Equitable : www.equitablebank.ca

Banque EQ : www.eqbank.ca

Listed Jobs

Company background Company brand
Company Name
EQ Bank | Equitable Bank
Job Title
Spécialiste principal de l’engagement des clients
Job Description
Job Title: Senior Customer Engagement Specialist Role Summary: Provide end‑to‑end support for reverse mortgage applicants, acting as the central liaison between the client and internal/external stakeholders (credit, underwriting, legal, funding, lawyers). Maintain a positive client experience while ensuring compliance with corporate guidelines and timely progression of the application pipeline. Expectations: - Deliver exceptional customer service to senior clients via phone and email. - Proactively manage application status and anticipate potential delays. - Escalate client issues to appropriate teams in a timely manner. - Contribute to process improvement initiatives and documentation. Key Responsibilities: - Receive and manage client leads, ensuring complete and accurate documentation for credit review. - Monitor client file status, communicate updates, and address client questions or concerns. - Liaise with underwriters, managers, administrators, mortgage sales staff, lawyers, and other internal teams. - Use reporting tools to track leads, applications, funding progress, and identify bottlenecks. - Resolve client complaints or challenges and determine appropriate escalation levels. - Monitor and report on client interactions, identifying opportunities for process improvement. - Support development of new procedures, client‑centric materials, and efficiency initiatives. - Perform miscellaneous duties and projects as assigned. Required Skills: - Excellent communication (verbal and written) in English; proficiency in French is an advantage. - Strong customer‑service orientation with experience dealing with senior clients. - Ability to manage multiple concurrent client files and deadlines. - Proficiency in MS Office (Excel, Outlook) and experience with CRM/reporting systems. - Analytical mindset for tracking metrics and identifying workflow improvements. - Ability to work collaboratively with cross‑functional teams and external partners. Required Education & Certifications: - Bachelor’s degree in business, finance, or a related field, or equivalent work experience. - Knowledge of mortgage products and credit underwriting preferred but not mandatory.
British columbia, Canada
Hybrid
Senior
09-03-2026
Company background Company brand
Company Name
EQ Bank | Equitable Bank
Job Title
Regional Channel Manager
Job Description
**Job Title** Regional Channel Manager – Reverse Mortgages **Role Summary** Lead the development, execution, and optimization of Equitable Bank’s reverse‑mortgage distribution strategy in British Columbia. Build and nurture a network of referral partners (mortgage brokers, financial advisors, credit unions), deliver training and support, and drive pipeline growth to meet annually‑set sales targets. **Expectations** - Achieve or exceed assigned reverse‑mortgage sales quotas. - Establish a reliable, repeatable pipeline of applications across the region. - Maintain high‑quality relationships with internal teams and external partners. - Provide accurate sales reporting, performance analysis, and actionable insights. - Represent the brand in field visits, industry events, and client meetings. **Key Responsibilities** *Relationship Management (≈40%)* - Create and execute a regional business plan that maximizes product distribution. - Onboard, train, and enable new referral partners; supply them with marketing and product collateral. - Act as primary point of contact for existing partners, addressing inquiries and escalation issues. - Collaborate with Senior Management on quota setting and sales objectives. - Collect, analyze, and interpret sales data to identify trends and opportunities. *Sales Activities & Achievement (≈40%)* - Conduct proactive outbound calls and face‑to‑face visits to generate new business and deepen existing relationships. - Provide consultative support to brokers/advisors, including product training, marketing guidance, and business‑strategy advice. - Partner with SFR Sales Teams and Credit Managers to monitor pipeline health, resolve credit escalations, and maximize production. - Deliver regular performance reports and mid‑term analyses to leadership. *Operational Support (≈20%)* - Assist Regional Business Managers and Inside Sales teams with key account support and service training. - Coordinate promotional activities, distribution of new materials, and prize‑item programs to enhance partner engagement. **Required Skills** - Proven sales‑leadership experience in mortgage, reverse‑mortgage, or broader financial‑services channels. - Strong relationship‑building and partner‑management capabilities. - In‑depth knowledge of reverse‑mortgage products and the Canadian retirement‑financing market. - Analytical proficiency – ability to interpret sales data, forecast trends, and present insights. - Excellent verbal and written communication; comfortable presenting to senior stakeholders. - Self‑directed, highly organized, and able to travel regularly within the region. - Proficiency with CRM systems, Microsoft Office (Excel, PowerPoint), and sales‑performance tools. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, Economics, or a related field (or equivalent experience). - Relevant industry certifications (e.g., Canadian Mortgage Broker licence, CFP, or similar) preferred but not mandatory.
Calgary, Canada
Hybrid
11-03-2026
Company background Company brand
Company Name
EQ Bank | Equitable Bank
Job Title
Commercial Mortgage Underwriter
Job Description
Job Title: Commercial Mortgage Underwriter Role Summary: Underwrites commercial mortgages ($2.5M–$150M) for CMHC‑insured and conventional loans, ensuring compliance with lending policies while achieving service and funding targets. Supports credit analysis, documentation, and reporting; coordinates with external partners and internal teams. Expectations: * 4–5 years of proven commercial mortgage underwriting experience. * Bilingual (English/ French) preferred. * Strong analytical, problem‑solving, and business‑sense skills. * Excellent written and verbal communication; adept at stakeholder coordination. * Ability to manage multiple deals and meet strict deadlines. Key Responsibilities: 1. Evaluate commercial mortgage applications for risk, underwriting criteria, and documentation accuracy. 2. Prepare and present underwriting recommendations, ensuring alignment with policies and lending guidelines. 3. Coordinate with brokers, lenders, and internal departments to expedite funding and resolve issues. 4. Maintain accurate records, produce reports for senior management, and contribute to strategic decision‑making. 5. Monitor market trends, attend industry events, and integrate best practices into underwriting processes. 6. Manage workflow and prioritize tasks to meet daily, weekly, and quarterly targets. Required Skills: * Commercial mortgage underwriting expertise. * Deep knowledge of secured lending and the Canadian commercial mortgage market. * Proficiency in MS Office (Word, Excel). * Strong analytical, quantitative, and problem‑solving abilities. * Excellent time‑management and organizational skills. * Clear, concise written and oral communication. * Team‑collaborative mindset and customer‑service orientation. Required Education & Certifications: * Post‑secondary diploma or degree, preferably in business, finance, or related field. * Industry certifications (e.g., CMA, CPA) are an advantage but not mandatory.
Toronto, Canada
Hybrid
Junior
11-03-2026
Company background Company brand
Company Name
EQ Bank | Equitable Bank
Job Title
Commercial Account Manager, Portfolio Management
Job Description
**Job Title:** Commercial Account Manager, Portfolio Management **Role Summary:** Manages underwriting and portfolio oversight for commercial mortgage products, ensuring compliance with lending policies, risk mitigation, and customer service excellence. **Expectations:** Candidate must deliver timely decision-making, maintain compliance with internal/external regulations, and support retention and service goals while handling complex transactions. **Key Responsibilities:** - Underwrite renewals, assumptions, annual reviews, and ad-hoc requests for commercial mortgages. - Ensure adherence to lending policies, risk appetite, and regulatory requirements (e.g., AML/ATF). - Collaborate with internal teams and external partners (brokers, counsel) to resolve transactions and meet deadlines. - Monitor ROE thresholds, document conditions, and submit approvals to stakeholders. - Oversee reporting, pipeline management, and administrative tasks. - Participate in special projects as assigned. **Required Skills:** - 3–5 years’ commercial mortgage underwriting or single-family residence (SFR) experience. - Proficiency in AML/ATF regulations and corporate/legal documentation across Canadian jurisdictions. - Strong financial statement analysis and commercial real estate underwriting expertise. - Advanced MS Office skills (Word, Excel). - Analytical problem-solving, negotiation, and time management capabilities. - Excellent verbal/written communication for senior management and partners. **Required Education & Certifications:** - Post-secondary diploma/degree in business, finance, or related field. - Bilingualism (French/English) preferred but not mandatory.
Toronto, Canada
Hybrid
Junior
12-03-2026