- Company Name
- Robertson & Company Ltd.
- Job Title
- ServiceNow Certified Master Architect (CMA)
- Job Description
-
**Job Title**
ServiceNow Certified Master Architect (CMA)
**Role Summary**
Lead the architecture of a secure, scalable ServiceNow HRSD platform for a federal personnel onboarding program, ensuring alignment with business requirements, governance, and long‑term platform sustainability.
**Expectations**
- Hold a valid Canadian Secret‑level security clearance (PSPC).
- Work onsite in Ottawa, 5 days a week.
- Own a current ServiceNow CMA designation.
- Demonstrate enterprise‑level ServiceNow architecture experience, including governance, CMDB management, and strategic platform evolution for projects ≥ $100 M.
**Key Responsibilities**
- Review existing HRSD architecture, configurations, integrations, and roadmaps.
- Validate functional and non‑functional requirements; assess onboarding needs and component reuse.
- Establish and lead architectural governance, design reviews, and ADR maintenance.
- Define platform standards, guardrails, and configuration principles.
- Approve solution designs, orchestrate multi‑workstream architecture for onboarding programs.
- Design security architecture, access controls, audit, and segregation requirements.
- Build onboarding data models, lifecycle states, and end‑to‑end business process flows.
- Define integration patterns, technical standards, and configuration versus customization decisions.
- Define testing, regression, defect triage, release coordination, and change control processes.
- Produce and maintain architecture documentation, diagrams, and ADRs.
- Define operational readiness, support boundaries, and runbook content.
**Required Skills**
- Enterprise‑scale ServiceNow architecture and design.
- Governance, CMDB management, and system health practices.
- Security architecture design and access control strategy.
- Integration patterns and technical standards for ServiceNow.
- Documentation, ADR creation, and architectural decision management.
- Project governance, release coordination, and defect triage.
- Strong communication with executive stakeholders.
**Required Education & Certifications**
- ServiceNow Certified Master Architect (CMA)
- Bachelor’s degree in Computer Science, Information Systems, or related field (preferred).