- Company Name
- Softworld, a Kelly Company
- Job Title
- Senior Automation Engineer (ServiceNow)
- Job Description
-
Job title: Senior Automation Engineer (ServiceNow)
Role Summary: Lead design, implementation, and maintenance of enterprise automation platforms, primarily ServiceNow, ensuring high availability, performance, and data integrity while collaborating with stakeholders to deliver tailored technical solutions.
Expectations:
- 5+ years application design and support in large, complex environments.
- 3+ years hands‑on ServiceNow (or equivalent) administration and development.
- Strong ITIL/ITSM knowledge and experience with AI-enabled workflow optimization.
- Proven ability to architect, code, and deploy custom applications using JavaScript, HTML, CSS, REST/SOAP APIs.
- Effective communicator able to mentor junior staff and engage cross‑functional stakeholders.
Key Responsibilities:
1. Configure and customize ServiceNow modules (Incident, Problem, Change, Asset, CMDB).
2. Design, develop, and deploy automated workflows, business rules, UI actions, and notifications.
3. Maintain system performance, conduct upgrades, patching, and code migrations.
4. Collect, transform, and validate data; manage CMDB integrity.
5. Create and maintain ITIL documentation, training materials, and process guides.
6. Troubleshoot platform issues and provide 2nd/3rd‑line support.
7. Mentor junior developers and drive continuous improvement initiatives across the platform.
Required Skills:
- ServiceNow Administration (CSA) – preferred.
- JavaScript, HTML, CSS; scripting for custom applications.
- REST/SOAP API integration, JSON/XML handling.
- ITIL/ITSM frameworks and best practices.
- Analytical problem‑solving, documentation, and communication.
- Ability to work independently and in a team, with strong stakeholder engagement.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow Administrator certification (CSA) – desirable.
- Additional ServiceNow module certifications (ITSM, ITOM, CSM) – preferred.