dnevo Partners

About the Company

dnevo Partners is a London-based, Financial and Professional Services Recruitment and Search Agency.

Organised into 3 divisions, dnevo Financial Services, dnevo Digital & Tech and dnevo Professional we use our trinity of business lines to create a specialist recruitment experience, not hampered by an obsession of inward looking Talent solutions, but creative ways of using all 3 divisions to deliver the best solution to clients and candidates.

We aim to offer a service like no other. An organisation you have confidence in and an organisation that you can partner with throughout your career, and it all starts with trust. Trust that we understand you and your role, trust that we present you in the best light, trust we will get the best package for you and trust we are only hiring the best partners to support you through your career.

At dnevo we go that one step further. We pride ourselves on having a deeper understanding of the market than any other agency. We expect our partners to attend industry events, speak and host committees, be creative with their approach and innovative with the tools they use.

We have specialist experience across permanent, temporary, fixed term contract, and senior level individuals in:

• Risk & Compliance
• Digital & Tech
• Financial Crime
• Operations
• ESG & Energy
• Finance
• Business Support / Executive Support
• HR / Talent

Listed Jobs

Company Name

dnevo Partners

Job Title

Service Desk Analyst

Job Description

**Job title**: Service Desk Analyst **Role Summary**: Provide first‑ and second‑line support to end users in a financial services environment, troubleshooting Microsoft, mobile, hardware, and network issues while ensuring compliance with IT security standards. **Expectations**: - Resolve incidents promptly with a focus on first‑time fix. - Maintain accurate ticketing records and documentation. - Collaborate effectively with global IT teams and adhere to regulatory requirements. **Key Responsibilities**: - Respond to and manage incidents via ticketing system, escalating to higher tiers as necessary. - Troubleshoot and resolve issues on Windows, macOS, iOS, Android devices, desktops, printers, and peripherals. - Manage user accounts and permissions in Active Directory, Exchange (Azure/On‑Prem), and Office 365. - Deploy, configure, and maintain SCCM, Intune, and McAfee security solutions. - Support Cisco CUCM VOIP and voice‑recording systems. - Create and apply Group Policies and develop PowerShell scripts for automation. - Deliver basic user training on applications and security practices. - Document solutions and contribute to the knowledge base. - Monitor and enforce IT security and compliance policies relevant to financial services. - Work independently within a small team, taking initiative and communicating with global stakeholders. **Required Skills**: - CompTIA A+ certification (required). - Strong knowledge of Microsoft Active Directory, Exchange (Azure/On‑Prem), Office 365, SCCM, Intune, and McAfee. - Experience troubleshooting Windows, iOS, Android, and hardware (desktops, printers, peripherals). - Familiarity with Cisco CUCM VOIP and voice‑recording systems. - Ability to configure Group Policies and write PowerShell scripts. - Clear verbal and written communication; ability to provide basic training. - Analytical problem‑solving skills, meticulous attention to detail, and a focus on first‑time resolution. - Team‑oriented, self‑motivated, and capable of collaborating with global IT teams. **Required Education & Certifications**: - Minimum 2 years of deskside support experience, preferably in financial services. - CompTIA A+ certification. - Understanding of IT compliance and security best practices in a financial services environment.

London, United kingdom

On site

Junior

16-03-2026