- Company Name
- CACI International Inc
- Job Title
- Senior ServiceNow SAM Developer
- Job Description
-
**Job Title:** Senior ServiceNow SAM Developer
**Role Summary:** Senior developer designing, configuring, and optimizing ServiceNow Software Asset Management (SAM Pro) to ensure license compliance, cost savings, and software lifecycle efficiency. Requires deep ServiceNow platform expertise with SAM Pro specialization.
**Expectations:** Secret clearance mandatory. 12+ years of IT/ITSM experience (10+ years with Bachelor’s in relevant field). 5+ years as ServiceNow Developer, 3+ years implementing SAM Pro. Hands-on, technical role with 10% U.S. travel.
**Key Responsibilities:**
- Configure and customize ServiceNow SAM Pro modules (software models, entitlements, discovery models, license positions).
- Implement publisher-specific configurations (Microsoft, Oracle, etc.).
- Develop workflows, integrations (REST/SOAP APIs, Integration Hub), reports/dashboards, and data policies for SAM Pro.
- Integrate SAM Pro with procurement, HR, CMDB, finance, and external discovery tools (MECM, Tanium).
- Optimize SAM normalization, reconciliation, and compliance processes. Identify cost-saving opportunities via SAM features.
- Support APSR (Accountable Property System of Record) implementation through process/data governance.
- Maintain platform upgrades, troubleshoot performance issues, and ensure SAM Pro operability.
- Collaborate with IT Operations, Security, and stakeholders to ensure system stability.
- Document processes, conduct code reviews, and provide training to junior staff.
**Required Skills:**
- Expert-level ServiceNow development (JavaScript, REST/SOAP, business rules, scripts).
- Proficiency in CMDB, ITSM, ITOM module dependencies.
- SAM Pro expertise: normalization, reconciliation, license position modeling, publisher pack management.
- Integration experience: discovery tools, API integration, data flow configuration.
- Knowledge of licensing models (per-user, per-core, PVU, socket).
- Discovery tools: Microsoft Endpoint Configuration Manager (MECM), Active Directory, Tanium.
- Strong analytical, problem-solving, and communication skills.
**Required Education & Certifications:**
- Bachelor’s degree in computer science/IT or 5 years equivalent experience.
- Active Secret clearance.
- Valid ServiceNow certifications (e.g., ServiceNow Certified Application Developer) preferred but not mandatory.
State farm, United states
On site
Senior
06-02-2026