Decagon

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. Decagon is backed by Accel, Andreessen Horowitz, Bain Capital Ventures, BOND, A*, Elad Gil, and the founders of Box, Airtable, Rippling, Okta, and more.

Listed Jobs

Company Name

Decagon

Job Title

Agent Software Engineer - Intern (Summer 2026)

Job Description

**Job Title** Agent Software Engineer – Intern (Summer 2026) **Role Summary** An internship in an AI agent engineering team focused on developing production‑ready intelligent agents that outperform human agents in complex customer interactions. The intern will collaborate directly with customers, research platform improvements, and experiment with advanced text and voice models. **Expactations** * Complete internship term (May–September) in an office environment. * Deliver functional code for agent prototypes and deployments. * Contribute to cross‑customer trend analysis and research initiatives. * Continuously learn and improve coding and system design skills. **Key Responsibilities** * Design, build, and test AI agents that handle complex queries and improve customer retention. * Analyze cross‑customer usage patterns to guide platform evolution. * Evaluate cutting‑edge text and voice models, then integrate them at scale for enterprise customers. * Collaborate with product, data science, and customer support teams to translate research into production features. * Participate in code reviews, documentation, and sprint planning. **Required Skills** * Proficient in software development (Python, Java, or equivalent). * Strong problem‑solving and clean‑code practices. * Experience with NLP, deep learning frameworks (PyTorch, TensorFlow), and cloud deployment. * Ability to conduct experiments, benchmark models, and interpret results. * Excellent communication and teamwork skills. * Prior internship experience in software engineering is mandatory. * Knowledge of multimodal models (audio, text, or vision) is a plus. **Required Education & Certifications** * Bachelor’s or Master’s degree in Computer Science or related technical field, expected graduation by summer 2027. * No specific certifications required.

San francisco, United states

On site

Fresher

28-11-2025

Company Name

Decagon

Job Title

Director, Enterprise Sales

Job Description

**Job Title** Director, Enterprise Sales **Role Summary** Lead the enterprise sales organization, developing and executing the go‑to‑market strategy, scaling operations, and driving revenue growth. Own hiring, coaching, performance management of senior account executives (AEs), and collaborate cross‑functionally to create programs that accelerate market expansion. **Expectations** * Minimum 4 years of experience managing high‑performing sales teams in B2B SaaS or related tech environments. * Proven track record of consistently exceeding sales targets. * Proficiency with value‑selling frameworks such as MEDDPICC (or equivalent). * Ability to build and sustain a high‑performance culture and retain top talent. **Key Responsibilities** 1. Develop and own the enterprise sales strategy and forecast. 2. Hire, train, coach, and evaluate senior AEs, setting individual and team goals. 3. Manage full‑cycle pipeline: territory planning, playbook creation, opportunity management, and closure of large deals. 4. Implement and optimize sales enablement tools and CRM (Salesforce, HubSpot, or similar). 5. Generate accurate, timely reporting on pipeline, forecast, and performance metrics. 6. Identify and pursue new market segments and partnership opportunities to drive growth. 7. Partner with marketing, product, and customer success to align sales initiatives with broader company goals. **Required Skills** * Strategic leadership and execution in high‑growth tech settings. * Expertise in B2B SaaS sales operations and enterprise account management. * Advanced knowledge of MEDDPICC or comparable value‑selling methodologies. * Strong analytical skills: forecasting, pipeline management, and performance analytics. * Proficiency with CRM and sales enablement platforms. * Excellent communication, negotiation, and stakeholder management. * Ability to adapt to fast‑paced, evolving environments. **Required Education & Certifications** * Bachelor’s degree in Business, Marketing, or related field. * Certification or formal training in MEDDPICC (or similar) is preferred. ---

San francisco, United states

On site

Junior

07-12-2025

Company Name

Decagon

Job Title

Senior Solutions Engineer

Job Description

**Job Title** Senior Solutions Engineer **Role Summary** Tech-focused pre‑sales engineer who partners with sales teams and enterprise customers to design, architect, and demonstrate AI‑powered solutions on a conversational AI platform, ensuring seamless integration into complex customer ecosystems. **Expectations** - Drive value‑based solutioning for enterprise prospects. - Build tailored AI demos and integration plans. - Serve as trusted technical consultant to C‑level and engineering stakeholders. - Collaborate closely with Account Executives to qualify opportunities and articulate ROI. **Key Responsibilities** - Partner with sales to uncover business requirements and translate them into technical solutions. - Architect generative‑AI experiences tailored to end‑user needs. - Develop and deliver custom demonstrations of the platform aligned with customer goals. - Provide deep technical guidance on integration of the platform with existing enterprise systems. - Communicate complex technical concepts clearly to diverse audiences, including executives, business users, and technical teams. - Influence product strategy by feeding customer insights and market trends to internal stakeholders. **Required Skills** - 4–6 years of customer‑facing pre‑sales or sales engineering experience. - Proven ability to articulate technical solutions to C‑level and engineering audiences. - Strong understanding of enterprise architecture and SaaS integration. - Hands‑on experience with generative‑AI concepts and conversational AI. - Excellent communication, interpersonal, and teamwork skills. - Functional knowledge of go‑to‑market systems and sales workflows. **Even Better** - 2+ years of AI‑focused sales engineering. - Experience working in a high‑growth startup environment. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field. - Relevant certifications in AI/ML, cloud platforms, or enterprise architecture are a plus.

Buffalo-niagara falls, United states

On site

Senior

07-12-2025

Company Name

Decagon

Job Title

Director, Strategic Accounts

Job Description

**Job Title:** Director, Strategic Accounts **Role Summary:** Senior sales leader responsible for acquiring and expanding strategic enterprise accounts for a conversational AI platform, driving revenue growth through consultative selling and cross‑functional collaboration. **Expectations:** - Independently develop and execute a GTM strategy for target logos. - Own the end‑to‑end sales cycle from pipeline development to close, delivering accurate forecasts and revenue results. - Cultivate trusted relationships with CX, product, and operations leaders at the C‑suite level. - Translate customer challenges into value‑based solutions and expansion opportunities. **Key Responsibilities:** - Identify, qualify, and close high‑value strategic accounts. - Design and implement detailed account plans, including timeline, milestones, and resource allocation. - Partner with engineering, product, and deployment teams to tailor solutions and accelerate adoption. - Forecast pipeline, track progress, and provide transparent reporting to leadership. - Gather customer insights and feed product roadmap with actionable feedback. - Maintain deep product knowledge and stay current on industry trends. **Required Skills:** - 7+ years of strategic / enterprise sales experience with a proven track record of revenue growth in complex, multi‑stakeholder environments. - Exceptional communication, presentation, and negotiation abilities; adept at speaking to C‑suite executives. - Consultative, value‑based selling mindset with strong relationship‑building capabilities. - Ability to manage multiple stakeholders and coordinate cross‑functional initiatives. - Strong business acumen and ability to articulate financial impact. **Required Education & Certifications:** - Bachelor’s degree or equivalent professional experience. *Bonus:* Experience selling AI or customer experience / support software.

London, United kingdom

On site

Senior

10-12-2025