Decagon

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. Decagon is backed by Accel, Andreessen Horowitz, Bain Capital Ventures, BOND, A*, Elad Gil, and the founders of Box, Airtable, Rippling, Okta, and more.

Listed Jobs

Company Name

Decagon

Job Title

Implementation Manager

Job Description

**Job Title:** Implementation Manager **Role Summary:** Lead and scale the implementation function for enterprise AI Agent deployments, overseeing end‑to‑end rollout, adoption, and measurable business outcomes. Design and maintain a repeatable implementation playbook, improve operational efficiency through automation, and serve as the primary liaison between customers and internal teams (Sales, Product, Engineering). **Expectations:** - Deliver successful AI Agent implementations on time and within scope. - Create and continuously refine scalable processes and standards. - Drive adoption and ensure post‑implementation customer success. - Communicate effectively with executive and operational stakeholders. - Identify and resolve bottlenecks to improve speed, quality, and consistency. **Key Responsibilities:** - Manage full lifecycle of enterprise AI Agent projects (kickoff, planning, execution, rollout). - Design tailored implementation strategies based on customer goals and technical environments. - Build, own, and update the Implementation Playbook, including SOPs, templates, and quality metrics. - Automate repetitive tasks and integrate AI tools to reduce time‑to‑value. - Collaborate cross‑functionally to scope requirements, configure SaaS solutions, and relay insights to Product. - Track and report key performance indicators (KPIs) for implementation success. **Required Skills:** - 4+ years experience in implementations, consulting, onboarding, project management, or customer‑facing technical roles. - Proven track record delivering complex software or AI deployments with quantifiable results. - Strong technical fluency with SaaS platforms, integrations, and APIs. - Ability to design and operationalize scalable processes/playbooks. - Excellent written and verbal communication; adept at influencing both executives and operators. - Highly organized; thrives in ambiguous, fast‑paced environments. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent practical experience). - Project management certification (e.g., PMP, PRINCE2) preferred but not mandatory.

London, United kingdom

On site

Junior

11-03-2026

Company Name

Decagon

Job Title

Manager, Sales Development (EMEA)

Job Description

Job Title: Manager, Sales Development (EMEA) Role Summary: Lead and scale a high‑performance team of SDRs across Enterprise and Strategic segments to drive top‑of‑funnel pipeline. Focus on hiring, coaching, process design, and culture for complex, multi‑threaded sales cycles without carrying an individual quota. Expectations: Deliver a consistently sized, quality pipeline; foster a disciplined, executive‑ready SDR team; partner with Sales, Marketing, and RevOps to refine ICP, conversion, and forecast accuracy; maintain data‑driven performance metrics and NPS. Key Responsibilities: - Recruit, onboard, and ramp new SDRs in EMEA. - Define and enforce outbound execution standards, pipeline quality and qualification rigor. - Coach SDRs through multi‑threaded outreach, executive engagement, and stakeholder mapping. - Conduct regular 1:1s for skill development, performance management, and career progression. - Manage daily activities, quota attainment, and high‑performing culture across the team. - Partner cross‑functionally to align ICP, pipeline strategy, and conversion objectives. - Report team performance, pipeline health, and forecasts to senior leadership. - Continuously improve systems, processes, tooling, and enablement programs. - Design and deliver enablement programs to develop SDRs into world‑class sellers. Required Skills: - 2+ years managing a sales development team in a SaaS environment. - Prior experience in quota‑carrying sales, preferably enterprise. - Proven ability to navigate complex, multi‑threaded sales cycles. - Strong coaching, motivating, and skill‑development capabilities. - Polymath mindset: comfort with Salesforce data analysis, process optimization, and high‑energy coaching. - Proficiency with Salesforce and modern sales engagement tools. - Data‑driven decision making, trend identification, and system improvement. - Excellent communication, presentation, and stakeholder management skills. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Communications, or related field. (Certification in Salesforce or similar platforms is a plus.)

London, United kingdom

On site

Junior

12-03-2026

Company Name

Decagon

Job Title

Senior Agent Product Manager

Job Description

**Job Title:** Senior Agent Product Manager **Role Summary:** Lead end‑to‑end development and scaling of AI agents for enterprise clients, collaborating with engineering, design, GTM, and executive teams to translate complex business challenges into product features that drive measurable customer impact. **Expectations:** - Own a portfolio of AI agents from concept to production. - Operate as a strategic advisor to C‑level stakeholders, defining AI roadmaps that align with client goals. - Manage continuous feedback loops with engineering to prioritize and refine features based on real‑world usage. - Represent the company at client deployments, ensuring high adoption and satisfaction. - Operate effectively in fast‑moving, ambiguous environments, balancing solution design with execution. **Key Responsibilities:** - Collaborate cross‑functionally to design, build, and optimize enterprise‑grade AI agent features. - Write, test, and iterate prompt logic for specific client use cases. - Conduct deep dives into client workflows to identify pain points and opportunities. - Translate client needs into product specifications and backlog priorities. - Coordinate with engineering to deliver high‑quality features on schedule. - Build strong relationships with client executives and act as a trusted advisor on AI strategy. - Track product metrics, drive continuous improvement, and report impact to leadership. **Required Skills:** - 6+ years of product management or related experience. - Strong technical acumen in AI/ML concepts and architecture. - Ability to write and test prompt logic and understand LLM behavior. - Excellent communication, stakeholder management, and negotiation skills. - Comfortable working in ambiguous, fast‑moving environments. - Experience leading cross‑functional teams and influencing engineering. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent technical experience.

London, United kingdom

On site

Senior

18-03-2026