Macy's

About the Company

Macy's is America's store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks(r) and Macy's Thanksgiving Day Parade(r), as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores - including New York City's Herald Square - are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy's has, and continues to, make life shine brighter for our customers, colleagues, and communities.

Listed Jobs

Company Name

Macy's

Job Title

Business Intelligence & Digital Analyst

Job Description

**Job Title:** Business Intelligence & Digital Analyst **Role Summary:** Serve as the technical catalyst for Macy’s data‑driven culture by building, maintaining, and optimizing data pipelines, dashboards, and metrics that empower business units to make rapid, informed decisions across the digital organization. **Expactations:** * Deliver accurate, real‑time visibility into digital performance. * Translate business questions into deployable reporting solutions. * Maintain data integrity and troubleshoot discrepancies across multiple sources. * Collaborate cross‑functionally with analytics, engineering, product, and business stakeholders. **Key Responsibilities:** 1. Design, develop, and iterate Tableau or Power BI dashboards that provide real‑time insights for executives and analysts. 2. Engineer data pipelines, writing and optimizing complex SQL queries to extract, transform, and validate data from large warehouses and integrated third‑party tools (e.g., Adobe Analytics). 3. Map data dependencies and document flow between internal systems and external platforms to ensure reporting consistency. 4. Translate business requirements into technical logic, creating production‑ready reports and metrics. 5. Perform QA, monitor data integrity, and resolve pipeline or visualization discrepancies. 6. Deliver data literacy training to business users, fostering self‑service analytics. 7. Partner with BI engineers to recommend schema improvements that enhance reporting efficiency. **Required Skills:** * Advanced proficiency in SQL and experience with large‑scale data warehouses. * Expertise in Tableau and Power BI dashboard development; familiarity with Adobe Analytics and Excel. * Strong analytical mindset: ability to trace a data point from front‑end to source. * Exceptional attention to detail and data accuracy; ability to validate complex, multi‑platform datasets. * Excellent communication and collaboration skills across technical and business teams. * Curiosity and continuous improvement mindset; proactive in exploring new tools and emerging analytics technologies. **Required Education & Certifications:** * Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field (or equivalent experience). * Professional certifications in Tableau, Power BI, or SQL (preferred but not mandatory).

New york, United states

On site

Junior

10-03-2026

Company Name

Macy's

Job Title

Customer Experience Insights Manager

Job Description

Job Title: Customer Experience Insights Manager Role Summary: Drive customer‑centric insights across digital and physical touchpoints by integrating CX data (NPS, CSAT, behavioral analytics), primary research, and market share metrics. Translate findings into actionable strategies, partner with cross‑functional teams (Stores, Digital, Product, Marketing, Analytics), and lead initiatives that improve customer satisfaction and business outcomes. Expectations: - Deliver measurable CX impact through data‑driven recommendations. - Champion CX measurement and integration into dashboards, KPIs, and business planning. - Prioritize and manage multiple initiatives, ensuring alignment with organizational goals. - Collaborate with stakeholder teams to validate insights and orchestrate implementation. Key Responsibilities: 1. Lead and design consumer research studies, including secondary data review, NPS/CSAT surveys, and market share analyses. 2. Own the end‑to‑end CX measurement framework; integrate new data sources and refresh surveys to align with strategic objectives. 3. Build quantitative business cases linking CX initiatives to sales, profit, and operational metrics. 4. Serve as a strategic partner to product, digital, and operations, guiding prioritization, ideation, and execution of CX improvements. 5. Maintain contemporaneous dashboards, reports, and KPI tracking to monitor progress and communicate results to senior leadership. 6. Partner with analytics, product management, logistics, loyalty, and personalization teams to contextualize data findings and foster cross‑functional solutions. 7. Cultivate a collaborative environment, ensuring respectful communication and alignment across teams. Required Skills: - Advanced analytical proficiency; ability to synthesize diverse data sets into actionable insights. - Strong project management; deliver multiple concurrent projects on schedule and within scope. - Excellent written and verbal communication; influence stakeholders at all levels. - Interpersonal aptitude; collaborate effectively with diverse teams using varied influence styles. - Proactive and independent work style; thrive in ambiguous environments and bring structure. - Self‑starter; curiosity, persistence, and a can‑do attitude. Required Education & Certifications: - Bachelor’s degree in business, statistics, marketing, analytics, or related field (or equivalent experience). - MBA preferred. - 4–7 years of professional experience, ideally in e‑commerce, omni‑channel retail, or management consulting.

New york city, United states

Hybrid

Junior

18-03-2026