Desjardins

About the Company

Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.

Listed Jobs

Company Name

Desjardins

Job Title

Analyst, Fraud Prevention

Job Description

Job title: Analyst, Fraud Prevention Role Summary: Analyze fraud activity, develop and implement mitigation strategies, and maintain compliance with regulations. Utilize data analytics to identify high‑risk areas, recommend improvements, and support the deployment of fraud‑management technology. Collaborate with internal stakeholders and external partners to enhance fraud detection and prevention processes. Expectations: - Deliver actionable risk assessments and remediation plans within defined timelines. - Maintain up‑to‑date fraud‑related metrics for senior management reporting. - Ensure policies, procedures, and controls remain compliant with industry regulations and emerging fraud trends. Key Responsibilities: 1. Develop, implement, and maintain fraud‑remediation strategies. 2. Conduct periodic fraud control assessments to identify and address deficiencies. 3. Report fraud metrics to management and support executive decision‑making. 4. Collaborate with stakeholders to define fraud risk assessment scope, approach, and methodology. 5. Assist with the deployment and integration of systems and technology that support fraud management. 6. Build and sustain relationships with law enforcement, credit unions, and other partners. 7. Establish and update fraud policies and procedures to ensure regulatory compliance. 8. Monitor industry developments and emerging fraud trends to continually improve detection processes. Required Skills: - Strong analytical and problem‑solving abilities. - Advanced proficiency in Microsoft Excel and data‑analysis tools. - Knowledge of fraud detection and prevention techniques. - Effective communication and stakeholder‑management skills. - Ability to work independently and within fast‑paced, dynamic environments. Required Education & Certifications: - Minimum bachelor’s degree in Criminal Justice, Finance, Computer Science, or a related field. - At least two years of relevant experience in fraud detection and prevention. - Proficiency in English; French required for Quebec positions. ---

Winnipeg, Canada

Hybrid

Junior

05-12-2025

Company Name

Desjardins

Job Title

Quality Assurance Specialist

Job Description

Job title: Quality Assurance Specialist Role Summary: Own and drive the quality assurance process for large IT projects, ensuring comprehensive test coverage, automation, and alignment with Agile and DevOps practices. Expectations: Deliver high‑quality, defect‑free releases by creating, executing, and maintaining both manual and automated test suites. Actively contribute to the team’s quality strategy and continuously improve testing processes. Key Responsibilities: - Develop and refine the team’s quality strategy and testing approach. - Define test scope for stories, releases, sprints, and projects. - Identify, design, and implement test cases—manual and automated—to ensure coverage at targeted test levels. - Write and maintain automated scripts using tools such as Parasoft, HP UFT, Selenium, Cucumber, and integrate with Zephyr/HP ALM. - Prepare testing environments, data, and execution contexts in collaboration with cross‑functional teams. - Execute tests, document results, and report defects. - Manage test records in Confluence and product test repositories. - Leverage SQL for test data and validation. - Monitor and report on test metrics; recommend process improvements. - Participate in Agile ceremonies, providing quality input on backlog grooming, sprints, and releases. Required Skills: - Proven experience in IT quality assurance across large applications. - Hands‑on expertise with Jira, TFS, Confluence, Zephyr, HP ALM, Postman, SoapUI, and API testing. - Strong knowledge of test automation frameworks (Selenium, Cucumber, Parasoft, HP UFT). - Proficient in writing and executing SQL queries. - Programming skills in Java and/or .NET for test development. - Familiarity with Agile, DevOps, BDD, and DDD concepts. - Excellent analytical, communication, and synthesis abilities. - French language proficiency (required). Required Education & Certifications: - Bachelor’s degree in Information Technology or related field (alternative combinations of qualification and experience may be considered). - Certifications in Agile/DevOps or test automation are a plus but not mandatory.

Shawinigan, Canada

Hybrid

15-12-2025

Company Name

Desjardins

Job Title

Advisor, Investment and Financing

Job Description

**Job title:** Advisor, Investment and Financing **Role Summary:** Provides personalized investment, financing, and insurance solutions to members and clients. Gathers client needs, designs tailored financial strategies, and ensures exceptional service quality while continually monitoring market trends and regulatory changes. **Expectations:** - Deliver high‑quality, client‑centric service that optimizes financial health. - Meet and exceed performance metrics in client satisfaction and product sales. - Maintain up‑to‑date knowledge of financial products, market dynamics, and best practices. - Demonstrate continuous professional development and adherence to industry standards. **Key Responsibilities:** - Conduct client consultations to assess investment and financing requirements. - Develop and present customized financial strategies and product recommendations. - Manage ongoing client relationships, ensuring consistent service quality and satisfaction. - Monitor account performance, identify improvement opportunities, and follow up accordingly. - Stay informed on industry trends, regulatory updates, and competitive landscape. - Capture client feedback, report insights, and contribute to service improvement initiatives. **Required Skills:** - Strong communication and active‑listening abilities. - Ability to analyze client financial situations and translate findings into actionable plans. - Knowledge of investment, financing, and insurance products. - Relationship‑management skills with a client‑first mindset. - Aptitude for market research, trend analysis, and continuous learning. - Proficiency with financial analysis tools and customer‑relationship management (CRM) software. - Problem‑solving and critical‑thinking capabilities. **Required Education & Certifications:** - Minimum bachelor’s degree in finance, business, economics, or a related field, or equivalent professional experience. - Relevant financial certifications (e.g., CPA, CFA, CFP) are advantageous but not mandatory. - Willingness to complete organization‑led training programs to build industry expertise.

Saint-tite, Canada

Hybrid

17-12-2025

Company Name

Desjardins

Job Title

Advisory Agent, Member and Client Experience

Job Description

**Job title:** Advisory Agent, Member and Client Experience **Role Summary:** Provide front‑line advisory and support to members and clients on banking transactions, product promotion, and digital tool usage. Act as a service ambassador, ensuring a seamless, safe, and customer‑centric experience that strengthens member relationships and drives business development. **Expactations:** - Deliver high‑quality, personalized service in a fast‑paced, on‑site environment. - Promote and educate members on Desjardins products, services, and digital solutions. - Maintain up‑to‑date knowledge of banking operations, fraud prevention, and regulatory compliance. - Collaborate cross‑functionally with personal finance advisors and partner teams to enhance member satisfaction and business outcomes. **Key Responsibilities:** - Welcome members and clients courteously, assess their needs quickly, and direct them to appropriate staff or channels. - Advise on existing applications and technological tools that enable self‑service transactions. - Support members experiencing fraud or irregularities, ensuring timely referral to relevant partners. - Contribute to business development by identifying opportunities and cultivating professional relationships. - Partner with personal finance advisors to improve service delivery and member experience. - Maintain accurate, compliant records of member interactions and actions taken. **Required Skills:** - Strong verbal and written communication. - Customer‑service orientation with empathy and problem‑solving ability. - Basic financial and banking knowledge. - Digital literacy: familiarity with mobile apps, online banking, and electronic transaction tools. - Fraud awareness and ability to recognize irregularities. - Collaboration and teamwork across departments. - Ability to work in a full‑time, on‑site setting with flexibility to manage priorities. **Required Education & Certifications:** - High‑school diploma or equivalent (or higher). - Previous customer‑service or banking experience preferred. - Certification or training in fraud prevention, financial services, or related areas is an advantage.

Québec, Canada

Hybrid

17-12-2025