DOXALLIA

About the Company

Trait d’union entre le document, son cœur de métier depuis plus de 30 ans, et l’ère de l’intelligence artificielle, Doxallia est l’alliée de ses clients. Par son accompagnement quotidien, elle forme un partenaire de qualité pour la communication, la digitalisation et la fourniture de services de confiance pour lutter contre les fraudes identitaires et documentaires. Œuvrant pour la sécurité des données et la souveraineté numérique de ses clients, adeptes d’une culture phygitale, Doxallia les guide dans la mutation et l’optimisation de leurs usages (du papier au 100% digital). Responsable, Doxallia mène une politique éthique et écoresponsable rigoureuse pour réduire son impact environnemental tout en plaçant l’humain au centre de ses préoccupations. Implantée dans 9 territoires, tous situés en France, Doxallia promeut l’excellence française avec des collaborateurs issus de tous horizons professionnels réunissant près de 100 expertises.

Listed Jobs

Company Name

DOXALLIA

Job Title

Build Manager F/H

Job Description

**Job Title:** Build Manager **Role Summary:** The Build Manager oversees operational supervision, documentation, and incident/crisis management. The role coordinates with squad teams and support units to build, organize, and maintain the Level‑1 knowledge base, drafts structured meeting minutes, and ensures adherence to procedures and deadlines. It also assists Operations and IT‑Digital divisions in incident resolution and coordinates crisis cells with the quality service. The position requires a mix of rigorous organization, technical project understanding, and strong communication skills in an agile environment. **Expectations:** - Maintain high standards of organization and documentation. - Work collaboratively across cross‑functional squads and support teams. - Lead incident and crisis management processes. - Communicate clearly, synthesize complex information, and propose improvements. **Key Responsibilities:** 1. **Documentation** – Develop and maintain the Level‑1 support knowledge base, engage internal teams, structure and publish documents, and produce structured minutes of meetings, committees and key events. 2. **Supervision** – Oversee product and solution delivery, ensuring compliance with established procedures and delivery timelines. 3. **Pilotage / Incident Management** – Support the Operations and IT‑Digital departments in incident resolution and tracking; lead crisis cells in collaboration with Quality. **Required Skills:** - Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams). - Understanding of technical aspects of projects. - Strong organizational and planning capabilities. - Excellent written and verbal communication, with the ability to synthesize information. - Team spirit, proactive initiative, and client‑orientation. **Required Education & Certifications:** - Minimum of post‑secondary education level Bac + 2 to Bac + 5 in management, logistics, operations, or related fields. - Prior experience in supervision, team coordination or a similar role is required.

Rodez, France

Hybrid

06-11-2025

Company Name

DOXALLIA

Job Title

Assistance aux opérations F/H

Job Description

Job title: Operations Support Associate Role Summary: Provide front‑line customer and operation support for client service delivery, ensuring SLA compliance, data accuracy, and effective reporting across multiple sites. Expectations: Deliver timely, accurate client service handling; maintain operational standards; drive continuous improvement in service processes; collaborate with cross‑functional teams; manage travel and remote work schedule. Key Responsibilities: - Serve as first point of contact for client service execution requests. - Monitor and enforce SLA adherence in contractual agreements. - Coordinate deployment phases and validate operational readiness. - Update and distribute operation reports for client meetings. - Track and report on key performance indicators and client metrics. - Verify consistency of production data shared with clients. - Respond to client inquiries regarding service delivery and processing. Required Skills: - Project management and client‑relationship management. - Strong written and verbal communication. - Organizational and multitasking abilities. - Team‑oriented mindset and collaboration. - Adaptability to changing priorities and travel requirements. Required Education & Certifications: - Bachelor’s degree (BAC+2) in Customer Service, Insurance, Banking, Finance, or related field. - Prior experience in a similar operations or client‑support role.

Rodez, France

Hybrid

14-11-2025