Dignity Funerals Ltd

About the Company

Dignity is a British company that has funeral homes in towns and cities across the UK.

We strive to set the highest standards for the funeral profession in terms of client service and care for the deceased. We are here to help people at one of the most difficult times in their lives and we do this with compassion, respect, openness and care.

Dignity funeral directors have a rich heritage with the oldest Dignity funeral home established in 1812 and the majority of their businesses have been serving their local community for generations. Dignity funeral directors and arrangers come from the cities and towns they serve or families that have been in the funeral profession for generations. This means they understand local traditions and can help their clients every step of the way from registering the death to explaining all the options so that families can have the service they want for their loved one.

Listed Jobs

Company Name

Dignity Funerals Ltd

Job Title

Customer Account Manager

Job Description

Job Title: Customer Account Manager Role Summary: Provide compassionate, client‑centric support throughout the online funeral planning process. Serve as the primary point of contact, guiding families from initial enquiry to delivery of services, coordinating with Operations, Crematoria, and internal teams. Maintain accurate records and support sales outreach when required. Expectations: - Demonstrated empathy and professionalism when communicating with grieving families. - Ability to manage an independent caseload, prioritising tasks for timely and precise service delivery. - Proficiency in Microsoft Office and rapid learning of bespoke internal systems. - Commitment to accurate record‑keeping and statutory compliance. - In‑person presence at the company’s head office (no remote work). Key Responsibilities: - Respond to new client enquiries and guide families through the online funeral arrangement workflow. - Coordinate funeral details (coffins, urns, floral tributes, music, visual media) with Funeral Operations and Crematoria. - Maintain up‑to‑date client records and manage documentation, including statutory cremation paperwork. - Handle calls and emails with clarity, ensuring consistent service standards. - Support sales initiatives by engaging with prospective clients as needed. - Advocate for customer feedback within the organisation, proposing improvements. - Collaborate with finance and administration teams on service fulfillment. Required Skills: - Compassionate communication (verbal & written). - Strong attention to detail and accuracy. - Experience in customer service or administrative roles, preferably involving sensitive or emotional contexts. - Calm, empathic demeanor, with practical problem‑solving capability. - Excellent organisational and multitasking abilities. - Proficiency in Microsoft Office suite. - Adaptability to new systems and tools. Required Education & Certifications: - Minimum secondary education (GCSEs or equivalent). - No mandatory higher‑education qualification, but relevant experience in customer service or administration will be considered. - No specific certifications required.

Birmingham, United kingdom

On site

05-02-2026

Company Name

Dignity Funerals Ltd

Job Title

Director of Legal & CoSec

Job Description

**Job Title** Director of Legal & Company Secretary **Role Summary** Lead the legal and corporate governance function for a regulated funeral plan provider. Deliver commercial law, regulatory compliance, data protection, insurance administration, and board support while acting as the statutory Company Secretary. **Expectations** - Provide senior legal counsel to the Board, Executive Directors, and Group functions. - Maintain regulatory and statutory compliance, guarding the company’s legal standing. - Foster a high‑performing legal team and promote a culture of integrity. **Key Responsibilities** - Oversee all legal areas: property, commercial, regulatory, and compliance. - Advise on contracts, disputes, and strategic matters with business‑focused solutions. - Support Board and committees: governance, documentation, agenda preparation, and minutes. - Manage GDPR and data‑protection compliance, including training and risk mitigation. - Coordinate external counsel, auditors, and regulators (FCA, CMA, etc.). - Administer insurance portfolios (Employer Liability, Personal Injury, Public Liability). - Collaborate with investor company General Counsel on corporate matters. - Mentor and develop the legal and governance team. **Required Skills** - Depth in commercial law, preferably in financial services or regulated sectors. - Company Secretary experience with Board and committee governance. - Proven expertise in GDPR and data‑protection implementation. - Strong negotiation, drafting, and stakeholder‑management abilities. - Excellent communication—translate complex legal concepts into clear guidance. - Leadership skills: team development, cross‑functional collaboration, strategic thinking. - High professional integrity and client‑centric mindset. **Required Education & Certifications** - Qualified Solicitor (UK jurisdiction). - Additional company‑secretarial qualification (e.g., ICSA, CGI) preferred. - Relevant postgraduate or continuing‑professional‑development courses in corporate governance and data protection.

Birmingham, United kingdom

On site

14-02-2026

Company Name

Dignity Funerals Ltd

Job Title

Service Delivery Lead

Job Description

Job Title: Service Delivery Lead Role Summary Lead and manage the end‑to‑end delivery of funeral services, ensuring that all client needs are met with compassion, efficiency and regulatory compliance. Drive continuous improvement of processes and uphold the organization’s commitment to quality service delivery. Expectations - Demonstrate strong leadership and a client‑centric mindset. - Maintain high standards of service quality and timeliness. - Collaborate with internal teams (funeral planning, logistics, finance) to deliver seamless experiences. - Manage and develop a high‑performing service delivery team. Key Responsibilities - Oversee scheduling, coordination, and execution of funeral arrangements. - Ensure adherence to legal, safety, and ethical standards. - Resolve client issues, complaints, and operational bottlenecks promptly. - Monitor key performance indicators, analyze data, and implement improvements. - Lead staff training, performance reviews, and professional development initiatives. - Maintain accurate documentation and reporting for management and regulatory bodies. Required Skills - Proven leadership and team‑management experience. - Excellent communication, empathy, and stakeholder‑management skills. - Strong problem‑solving and decision‑making abilities. - Knowledge of funeral industry regulations and best practices. - Proficiency in service‑delivery and project‑management tools. - Ability to work under pressure and adapt to changing priorities. Required Education & Certifications - Bachelor’s degree in Business Administration, Hospitality, or related field (preferred). - Certification in Service Management (e.g., Certified Service Delivery Manager) or relevant funeral service qualification is a plus.

Accrington, United kingdom

On site

Senior

20-02-2026