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Government of Alberta

Government of Alberta

www.alberta.ca

2 Jobs

19,208 Employees

About the Company

Work with the Alberta government to build a stronger province for current and future generations. We offer diverse and rewarding employment opportunities in an environment that encourages continuous learning and career growth. We are one of the largest employers in Alberta with over 27,000 employees throughout the province. We are an award winning organization that values respect, accountability, integrity, and excellence. Our employees share a common vision of proudly working together to build a stronger province and make a positive and lasting difference in the lives of Albertans. The people of Alberta enjoy a very high quality of life, including the lowest overall taxes in Canada. www.jobs.alberta.ca Please see our comment policy: https://www.alberta.ca/social-media-comment-policy.aspx

Listed Jobs

Company background Company brand
Company Name
Government of Alberta
Job Title
Business Support Services Lead (Contact Centre - Enterprise Technology)
Job Description
Job Title: Business Support Services Lead (Contact Centre – Enterprise Technology) Role Summary: Senior liaison role that drives the modernization of government contact‑centre services. Works with ministries, IT specialists, and governance teams to translate business requirements into technology solutions, ensuring alignment with Government of Alberta policies and standards. Expectations: Deliver consistent, high‑quality technical guidance and support to ministry partners. Foster strong relationships with stakeholders (FOIP, Cyber Security, IM, Communications, Litigation). Identify service gaps and recommend innovative, sustainable improvements. Embrace emerging technologies, including AI, to enhance workflows and service delivery. Key Responsibilities: • Serve as the first point of contact for ministries seeking new or expanded IT services; define needs and navigate service pathways. • Build and maintain trust‑based relationships with ministry partners and internal teams. • Support service planning by staying informed of platform capabilities, governance requirements, and upcoming policy or technology changes. • Coordinate engagement and consultation activities, ensuring business needs are documented and aligned with GoA standards. • Identify service gaps, improvement opportunities, and innovative solutions to enhance delivery and user experience. • Promote sustainable, efficient, self‑serve service models; keep clients current on IMT best practices. • Provide guidance, documentation, and standardized procedures for consistent and compliant service delivery. • Leverage AI tools to streamline workflows, create templates, summarize stakeholder discussions, and track decisions. Required Skills: • Strong stakeholder engagement and communication. • Service planning and project coordination. • Knowledge of GoA policies, IT governance, and platform capabilities. • Analytical problem‑solving; ability to translate business needs into technology pathways. • Adaptability, curiosity, and willingness to learn new digital tools and AI technologies. • Collaborative mindset; ability to build cross‑functional teams and resolve conflicts. • Attention to detail and capability to produce clear documentation and SOPs. Required Education & Certifications: Not specified in the posting.
Edmonton, Canada
On site
Senior
17-12-2025
Company background Company brand
Company Name
Government of Alberta
Job Title
Senior Advisor, Privacy and Access to Information
Job Description
**Job Title** Senior Advisor, Privacy and Access to Information **Role Summary** Provide strategic privacy and access‑to‑information advice across a public health system. Interpret legislation, develop policies, manage requests, assess breaches, conduct privacy impact assessments, and coordinate compliance training to safeguard personally identifying health information. **Expactations** - Collaborate across functional areas, fostering shared commitment. - Employ creative problem‑solving to improve processes. - Display accountability and drive results aligned with public service goals. - Apply systems thinking to anticipate long‑term impacts and align actions with organizational values. **Key Responsibilities** 1. Interpret privacy legislation, regulations, policies, and best practices to advise ministry staff. 2. Draft, review, and maintain privacy policies, procedures, and training programs. 3. Research and analyze commissioner orders, judicial decisions, and sector‑specific privacy outcomes. 4. Evaluate alleged privacy breaches, assess severity, and guide coordinated responses. 5. Process access‑to‑information requests in accordance with the Alberta Act, Privacy Act, and Health Information Act; apply exemptions, clarify requests, and recommend disclosure decisions. 6. Provide consultative services to internal and external partners, including health information teams and records management stakeholders. 7. Lead Privacy Impact Assessments and internal privacy compliance reviews; submit high‑quality findings to authorities. 8. Monitor emerging privacy and information‑security risks, recommend mitigation strategies, and maintain up‑to‑date knowledge of sector developments. **Required Skills** - Expertise in privacy and access‑to‑information law (Alberta, Canadian). - Policy development, analysis, and implementation. - Record‑management and data‑security principles. - Privacy Impact Assessment execution. - Strong communication, stakeholder engagement, and consulting abilities. - Analytical thinking, problem‑solving, and risk assessment. - Ability to lead cross‑departmental initiatives and support training. **Required Education & Certifications** - Bachelor’s degree in Public Administration or a related field. - Minimum four (4) years of progressively responsible experience in privacy, information‑management, or related fields. - Equivalent experience and/or education may be considered on a case‑by‑case basis. ---
Edmonton, Canada
On site
Senior
05-02-2026