Modis

About the Company

AKKA & Modis, soon to become Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. AKKA & Modis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines - Consulting, Solutions, Talents and Academy - to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow.

AKKA & Modis is part of the Adecco Group.

https://www.akka-technologies.com/
https://www.modis.com/

www.akkodis.com

Listed Jobs

Company Name

Modis

Job Title

Incident Manager

Job Description

Incident Manager Role Summary: Lead real-time incident response for high-impact technology disruptions, coordinate cross-functional teams, manage stakeholder communications, and ensure compliance with governance standards to minimize service interruptions. Expectations: Proven experience in enterprise-level incident management or technology operations. Experience in financial services or regulated industries. Requires leadership in high-pressure environments, ITSM proficiency, and cross-time zone collaboration. Key Responsibilities: - Lead real-time incident resolution for critical technology disruptions. - Facilitate cross-functional team collaboration and resolution efforts. - Draft and disseminate incident communications to stakeholders. - Assess severity, root cause, and business impact via monitoring tools. - Deliver timely updates to leadership and executive stakeholders. - Document incident timelines, resolutions, and post-incident reviews. - Maintain compliance with incident management policies and governance. - Coordinate with infrastructure, application, and support teams to restore services. - Implement continuous improvement initiatives through analysis and post-incident learning. - Ensure 24/7 incident readiness and escalation management. Required Skills: - Technical analysis of system logs and monitoring data. - Clear communication to technical and non-technical audiences. - Strong organizational abilities to manage priorities under pressure. - Proficient in Microsoft 365 Suite (Excel, Word, PowerPoint). - Familiarity with incident tracking tools (ServiceNow, JIRA, Microsoft Teams). - Leadership of cross-functional teams in crisis scenarios. - Ability to interpret technical data for decision-making and reporting. - Experience with enterprise monitoring and analytics platforms. - Situational awareness and emotional intelligence in high-stress events. Required Education & Certifications: ITIL Foundation Certification or equivalent.

Richmond, United states

Hybrid

12-02-2026