- Company Name
- Viral Nation
- Job Title
- Systems Administrator (L2)
- Job Description
-
Job title: Systems Administrator (L2)
Role Summary:
Provide Level 2 IT support, administer macOS, Windows, Linux, and cloud platforms, enforce security policies, and deliver user training. Act as the primary responder for infrastructure issues, onboarding/offboarding, and inventory management while collaborating with IT Security and DevOps teams.
Expectations:
• Handle end‑user support at L2, resolving tickets within agreed SLAs.
• Maintain system health, perform upgrades, and manage user accounts for >50 Google Workspace users.
• Enforce security controls, conduct audits, and support SOC2/ISO 27001 compliance.
• Document procedures, build internal wiki, and train staff on best practices.
• Work within a fast‑paced, collaborative environment and continuously improve processes.
Key Responsibilities:
– Administer Google Workspace, Azure AD, Microsoft 365, macOS (Jamf), Windows, and Linux.
– Configure, deploy, and troubleshoot endpoints, printers, and peripherals.
– Manage user onboarding/offboarding, including account creation and asset recovery.
– Provide helpdesk support via Jira, troubleshooting remotely or onsite.
– Support security initiatives: system audits, vulnerability assessments, and access control.
– Coordinate installations, upgrades, migrations, and IT inventory tracking.
– Document IT procedures, develop policies, and maintain an internal knowledge base.
– Monitor logs, track incidents, and route unresolved tickets to appropriate teams.
– Assist in DevOps tasks and recommend solutions aligning with business goals.
Required Skills:
• Strong knowledge of macOS, Windows, Linux OSs.
• Google Workspace administration (≥ 50 users); familiarity with GCP preferred.
• Experience with Jamf, Microsoft 365, and Windows Admin Center.
• Proficiency in ticketing systems (Jira) and ITSM practices.
• Basic information security concepts: SOC2, ISO 27001, access controls.
• Troubleshooting: hardware, software, network, and cloud services.
• Excellent written and verbal communication; ability to train non‑technical staff.
• Analytical mindset, attention to detail, prioritization, and deadline management.
• Team‑oriented, adaptable, and proactive attitude.
Required Education & Certifications:
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Certifications highly valued: CompTIA A+, Network+, Security+, and certification in macOS/Windows administration or Google Workspace Certified Professional.