- Company Name
- Alliant Credit Union
- Job Title
- Sr. ServiceNow Administrator
- Job Description
-
Job Title: Senior ServiceNow Administrator
Role Summary: Lead design, development, and administration of ServiceNow environments, providing end‑user support, governance, integration, and continuous improvement across ITSM, ITOM, ITAM, and related modules.
Expectations: 5+ years of ServiceNow or equivalent experience; 2+ years in agile or ITIL environments (preferred). Must manage user accounts, training, change processes, and backup/recovery while ensuring system stability and security.
Key Responsibilities:
- Deliver end‑user support, including account administration and permissions governance.
- Develop and conduct training for end users, power users, and admins on ITAM, ITOM, ITSM, IH, SPM, CMDB, SAM, HAM, Incident, Demand, Request, and Change modules.
- Design, build, and deploy ServiceNow sites and change control improvements in collaboration with internal communications and vendor partners.
- Maintain governance policies, data integration from external sources, and proactive system monitoring.
- Review, apply releases and upgrades, and manage major software updates for the ServiceNow app and underlying operating systems.
- Implement change management procedures, backup/recovery strategies, and quality assurance processes.
- Produce and update the ServiceNow “State of the Environment” document, providing capacity, performance, and improvement plans.
- Contribute project information to annual budgeting and oversight.
Required Skills:
- Comprehensive knowledge of ServiceNow modules (ITSM, ITOM, ITAM, ITSM, IH, SPM, CMDB, SAM, HAM, Incident, Demand, Request, Change).
- Scripting (JavaScript), database concepts, and integration techniques.
- Governance, change management, and ITIL best practices.
- Agile delivery methodologies.
- Strong analytical, documentation, and communication skills.
Required Education & Certifications:
- Bachelor’s degree in Computer Science or related field (minimum).
- Prefer ServiceNow Certified Administrator or corresponding certifications.
- 8 years of ServiceNow experience can offset formal education requirement.