Canadian Bank Note Company, Limited

About the Company

Originally established in 1897 to supply security printed products to the Government of Canada, Canadian Bank Note Company, Limited (CBN) continues to provide goods and services in Canada including: currency; passports and ePassports; driver license and identification cards; biometric solutions; postage stamps; permanent resident cards; visas; and vital statistics documents. Over the last twenty years, CBN has developed a core competency in software development and systems integration. We employ hundreds of technologists in the development and deployment of highly complex, secure identification solutions. These solutions have been proven in many successful deployments globally within the identity management and travel application market segments. Our team of highly specialized and experienced technology personnel is backed by equally talented support resources and an organization dedicated to client satisfaction. CBN's vision is to make the world a safer place in which to live and do business in by being the technological leader in the supply of solutions aimed at preventing the fraud associated with issuing and using secure documents and related systems

Listed Jobs

Company Name

Canadian Bank Note Company, Limited

Job Title

IT Service Desk Analyst (12 Month Contract)

Job Description

Job Title: IT Service Desk Analyst (12‑Month Contract) Role Summary Provide first‑line support for IT incidents, service requests, and remote troubleshooting across hardware, software, and networking for a charitable gaming operation. Maintain service quality through ITSM processes and documentation. Expectations - Deliver timely, accurate support within 12‑hour rotation schedule including nights and weekends. - Uphold ITIL‑aligning incident, request, and escalation procedures. - Contribute to continuous improvement of support workflows and knowledge base. Key Responsibilities - Receive and triage support tickets via phone, email, and Freshservice. - Log, classify, and prioritize incidents and service requests. - Resolve hardware, software, and basic network issues remotely or onsite. - Escalate incidents per established procedures and maintain clear communication with stakeholders. - Update and maintain documentation, procedures, and knowledge articles. - Perform network monitoring tasks and basic troubleshooting. - Participate in process review and improvement initiatives. Required Skills - Technical proficiency: computer hardware, operating systems, common software applications. - Network fundamentals: troubleshooting, monitoring, and basic management. - ITIL concepts and ITSM tools (Freshservice) knowledge. - Strong analytical, problem‑solving, and critical‑thinking abilities. - Excellent communication, interpersonal, and teamwork skills. - Self‑management: organization, prioritization, and accountability. Required Education & Certifications - College diploma in IT or related field. - Fluency in English (reading, writing, speaking).

Sault ste. marie, Canada

On site

16-12-2025