- Company Name
- Alexander B. Smith
- Job Title
- Global Account Manager
- Job Description
-
Job Title: Global Account Manager
Role Summary
Lead the management, growth, and retention of key enterprise accounts for a SaaS platform specializing in third‑party governance, risk, and compliance. Collaborate across commercial, product, services, legal, and procurement functions to secure high‑value relationships with senior-level decision makers.
Expectations
• Deliver measurable revenue and market expansion under a road‑map strategy.
• Manage complex, multi‑tiered sales cycles with executive‑level stakeholders.
• Drive growth and upsell within existing accounts through consultative engagement.
• Foster long‑term partnerships that align with clients’ regulatory and risk objectives.
Key Responsibilities
• Own a portfolio of critical accounts: prospect, qualify, and close high‑impact opportunities.
• Design and execute account‑specific growth plans considering compliance, risk, vendor governance, and responsible procurement.
• Lead RFP responses, negotiate commercial and contractual terms, and secure win‑rate targets.
• Serve as trusted advisor, coordinating implementation, adoption, and optimization of solutions with project, product, and legal teams.
• Ensure exceptional customer satisfaction and loyalty, facilitating upsell and renewal activities.
Required Skills
• Proven ability to drive long, complex sales cycles with senior executives (C‑suite, legal, procurement, compliance).
• Strong consulting orientation and client‑centric mindset.
• Excellent communication in French and English (written and spoken).
• Experience in SaaS, compliance, risk management, or related technology environments.
• Collaborative, innovative, and adaptable to dynamic settings.
Required Education & Certifications
• Minimum of a Bachelor’s degree (5‑year higher education) or higher in business, finance, law, or a related field.
• 10+ years of account management or sales development experience in enterprise SaaS, compliance, risk management, or similar sectors.