- Company Name
- Questrade Financial Group
- Job Title
- Manager, Fraud Risk Management (Questbank)
- Job Description
-
**Job Title:** Manager, Fraud Risk Management
**Role Summary:**
Lead independent oversight of Questbank’s fraud risk framework, ensuring fraud risks are identified, measured, monitored, and controlled within the bank’s risk appetite. Collaborate with First‑Line units, Strategy, Product, Technology, AML, and Operational Risk to embed robust fraud controls across all products and operations. Serve as subject‑matter expert during regulatory exams, audits, and internal assessments.
**Expectations:**
- Deliver rigorous fraud risk governance and independent challenge of First‑Line assessments.
- Maintain alignment of policies, standards, and controls with OSFI, FCAC, and industry best practices.
- Integrate AI‑driven insights to enhance fraud detection and control effectiveness.
- Provide clear, actionable risk reporting to executive leadership.
**Key Responsibilities:**
- Update and enforce the Fraud Risk Management Policy, Standards, and procedures.
- Assist in defining and refreshing the Fraud Risk Appetite Statement; monitor 1LOD compliance.
- Act as SME for regulatory exams and internal audits on fraud governance.
- Lead annual fraud risk assessments; aggregate data to identify inherent, residual risks, and evaluate control effectiveness.
- Conduct independent risk assessments for new products, services, and channels to embed fraud controls pre‑launch.
- Review and challenge 1LOD Risk & Control Self‑Assessments (RCSAs); validate assumptions, data accuracy, and control sustainability.
- Independently evaluate 1LOD fraud strategies, including rule logic, model thresholds, and authentication flows.
- Design and execute a risk‑based monitoring program testing design and operation of fraud controls.
- Communicate findings and recommendations to executive management and relevant stakeholders.
**Required Skills:**
- Strong analytical and quantitative skills; proficiency in risk assessment methodologies.
- Deep understanding of fraud controls and anti‑fraud technologies.
- Experience operating within a 3‑Lines‑of‑Defense structure in a Canadian banking environment.
- Ability to challenge assumptions, audit independently, and provide constructive feedback.
- Excellent written and verbal communication; stakeholder management across all levels.
- Familiarity with OSFI, FCAC regulatory guidance and industry best practices.
- Knowledge of AI/ML applications in fraud detection and risk management is a plus.
**Required Education & Certifications:**
- Bachelor’s degree in Finance, Accounting, Risk Management, Business Administration, or related field.
- Professional certifications preferred: FRM®, CRMA®, CIA®, or equivalent in risk or fraud management.
- Minimum of 5–7 years of relevant fraud risk management experience in a banking context.