Notting Hill Genesis

About the Company

We're a not-for-profit organisation providing more affordable homes for Londoners. A home provides the basis for a stable and healthy society, but the capital's housing crisis means that for too many Londoners, a home is out of reach. We're a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, and a well-established commercial business from which we reinvest surpluses to support the provision of below market-rent homes across the capital. Founded in the 1960s to address slum conditions in west London, we're now one of London's largest charitable housing associations and a leading advocate and trusted partner to local councils and government, giving Londoners a base and community from which to achieve their potential. Powered by half a billion pounds of investment through our Better Together strategy, we're on a mission to improve how we deliver even better quality homes, connections and places for our 130,000 existing residents. Alongside working better together for our residents, we'll also continue to build and develop new and more affordable homes, so that more people can continue to make London home. Read our social media house rules here: https://www.nhg.org.uk/social-media

Listed Jobs

Company Name

Notting Hill Genesis

Job Title

Project Coordinator - Planning and Data

Job Description

Job Title: Project Coordinator - Planning and Data Role Summary: Coordinate and support data management projects across housing assets to ensure accuracy, compliance, and alignment with operational and regulatory standards. Develop and implement data policies while fostering collaboration with internal teams and stakeholders. Expectations: - Proven experience with Microsoft Office and housing/asset management database systems. - Strong written and verbal communication skills for cross-level engagement. - Demonstrated ability to prioritize, organize, and meet challenging deadlines. - Sharp analytical skills and attention to detail for data integrity. Key Responsibilities: 1. Coordinate data-improvement projects to manage housing asset information systems. 2. Develop and maintain data policies, procedures, and guidance documents. 3. Collaborate with internal teams to ensure compliance with data standards. 4. Track progress, risks, and milestones in data-related initiatives across departments. 5. Prepare project reports for senior management and monitor statutory policy compliance. 6. Facilitate stakeholder alignment on project objectives and outcomes. Required Skills: - Microsoft Office proficiency. - Housing or asset management database experience. - Analytical problem-solving and attention to detail. - Project coordination and stakeholder engagement capabilities. Required Education & Certifications: - Pending legislative changes, a relevant professional qualification may be required; candidates without existing credentials may be expected to pursue one.

St albans, United kingdom

On site

11-09-2025

Company Name

Notting Hill Genesis

Job Title

Lettings Negotiator

Job Description

**Job Title:** Lettings Negotiator **Role Summary:** Responsible for managing enquiries and letting private rented properties in East London. Works closely with marketing to create effective listings, engages customers to negotiate lease terms, and oversees the full tenancy process from viewings to move‑in, ensuring compliance with legislation and meeting performance targets. **Expectations:** - Deliver high‑volume customer service and sales to convert leads into signed tenancies. - Meet or exceed key performance indicators for occupancy and revenue. - Maintain up‑to‑date knowledge of private rented sector legislation and statutory requirements. - Work collaboratively with marketing, inventory, and administration teams. **Key Responsibilities:** - Handle incoming enquiries, qualify prospects, and schedule property viewings. - Conduct viewings across the East London portfolio and present properties in an engaging, professional manner. - Manage the full tenancy progression: reference checks, right‑to‑rent verification, contract preparation, inventory arrangements, and move‑in coordination. - Ensure all processes comply with current housing regulations and internal compliance standards. - Provide a first‑class experience to all prospective and current tenants. - Contribute to marketing strategy by providing sector insight and feedback on listing effectiveness. - Work as part of a team to achieve portfolio letting targets. **Required Skills:** - Strong customer‑facing and sales communication skills. - Ability to handle high call volumes and manage time effectively. - Attention to detail and strong organisational ability. - Proficiency with property management and office software (e.g., CRM, Microsoft Office, tenancy software). - Knowledge of private rented sector legislation (Right to Rent, tenant rights, etc.). - Comfortable working under pressure and meeting deadlines. **Required Education & Certifications:** - Minimum of GCSEs (or equivalent) with relevant experience in the property industry. - Professional qualification in lettings (e.g., NAPLQ, RICS, or equivalent) preferred; willingness to pursue qualification if not already attained. - Valid UK driving licence is desirable but not mandatory. ---

London colney, United kingdom

On site

11-09-2025

Company Name

Notting Hill Genesis

Job Title

Data Warehouse Developer

Job Description

Job Title: Data Warehouse Developer Role Summary: Develop, deploy, and maintain scalable data warehouse solutions on Microsoft Azure, ensuring data integrity, performance, and accessibility to support decision‑making across the organization. Expactations: - Deliver trustworthy, accurate data products aligned with organizational data confidence goals. - Collaborate cross‑functionally, translating business requirements into technical specifications. - Adhere to data ethics, protection, and quality standards. - Operate effectively in an agile environment, managing competing priorities and meeting SLAs. Key Responsibilities: - Design, develop, and maintain Azure‑based data warehouse architectures using Azure Data Factory, SQL Database, and related services. - Extract, transform, and load (ETL) data, performing cleansing, transformation, and preparation for reporting and analytics. - Create and maintain dashboards and reports with Power BI or Tableau; provide clear documentation and support for end users. - Monitor pipelines, troubleshoot issues, and implement testing strategies to ensure high data quality and uptime. - Respond to second‑line incidents and service requests, coordinating with the service desk and documenting change requests. - Participate in iterative delivery cycles, contributing to experimentation and continuous improvement initiatives. - Promote data literacy and engagement across the organization. Required Skills: - Proven experience building data warehouse solutions in large/complex environments. - Advanced SQL development (SQL Server, Oracle, or Postgres) and familiarity with Azure data services. - Proficiency in ETL tool development (Azure Data Factory, Wherescape, or equivalent). - Strong problem‑solving, troubleshooting, and detail orientation. - Effective communication with technical and non‑technical stakeholders. - Ability to work in agile settings and manage multiple priorities. - Commitment to data ethics, protection, and high‑quality standards. - Working knowledge of Office 365, especially advanced Excel. Required Education & Certifications: - Bachelor’s (or equivalent) in Computer Science, Mathematics, Data Engineering, or related field. - Professional qualification in data warehousing or database technologies preferred; if not held, readiness to pursue one is expected. (End)

London, United kingdom

On site

12-09-2025

Company Name

Notting Hill Genesis

Job Title

Complaints Investigator

Job Description

Job title: Complaints Investigator Role Summary: Investigate and resolve complaints within a housing environment, ensuring fair, timely outcomes that comply with relevant regulations while delivering high‑quality customer service. Work independently from initial contact to closure, maintain accurate records, and collaborate with cross‑functional teams to inform service improvements and rebuild resident trust. Expectations: • Deliver fair, timely resolutions to stage 1 and stage 2 complaints • Maintain professional and calm communication with residents and colleagues • Independently manage cases from initiation through regulatory response • Ensure compliance with policies, procedures, and external regulatory requirements • Support continuous improvement by providing insights and recommendations Key Responsibilities: • Conduct thorough investigations of complaints, gathering all relevant evidence • Communicate with residents via written correspondence, phone, and in‑person visits • Manage the full complaints lifecycle, including complex regulatory responses • Prepare high‑quality written responses and documentation for internal review and external regulators • Process compensation payments in line with service standards and policies • Maintain accurate records in the CRM system, ensuring data integrity and confidentiality • Collaborate with teams across the organisation to deliver coordinated, resident‑focused outcomes • Share insights and best practices to strengthen the complaints handling reputation Required Skills: • Proven experience handling stage‑one and stage‑two complaints in a regulatory setting • Strong case‑management and problem‑solving abilities • Excellent written and verbal communication skills with meticulous attention to detail • Professional demeanor, ability to remain calm and assertive under pressure • Customer‑service orientation and commitment to resident satisfaction • Familiarity with CRM systems and complaint‑tracking tools (desirable) • Knowledge of housing sector complaints (desirable) Required Education & Certifications: • No specific educational qualification required; relevant experience in regulatory complaint handling and the housing sector preferred.

Hammersmith, United kingdom

Hybrid

02-10-2025