- Company Name
- JPS Tech Solutions
- Job Title
- ServiceNow Architect
- Job Description
-
**Job Title:** ServiceNow Architect
**Role Summary:**
Design, implement, and optimize enterprise‑wide ServiceNow solutions spanning ITSM, ITOM, CMDB, CSDM, and custom applications. Provide strategic technical leadership, governance, and advisory support to ensure scalable, secure, and high‑performing platforms aligned with business objectives.
**Expectations:**
- Deliver end‑to‑end architecture and integration strategies.
- Lead and mentor development teams while ensuring adherence to best practices and governance.
- Communicate effectively with executive and technical stakeholders.
**Key Responsibilities:**
- Architect and oversee ServiceNow implementations for ITSM, ITOM, CMDB, CSDM, and custom modules.
- Configure, customize, and develop workflows, App Engine applications, and UI components.
- Design and manage integrations with LDAP/AD, SAP, APIs, and monitoring tools.
- Ensure platform security, compliance, performance tuning, and upgrade planning.
- Produce high‑quality technical documentation and solution designs.
- Provide mentorship, code reviews, and governance guidance to development teams.
**Required Skills:**
- 10+ years of hands‑on ServiceNow experience (ITSM, ITOM, CMDB, custom apps).
- Deep expertise in CMDB design, ServiceNow CMDB model, and CSDM framework.
- Proficiency in integrations and scripting (JavaScript, PowerShell, Perl, Python, SNMP, WMI, SSH, XPath).
- Strong knowledge of ITIL processes and ServiceNow best practices.
- Experience leading enterprise‑scale implementations, upgrades, and optimizations.
- Excellent analytical, problem‑solving, and communication abilities.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Application Developer) preferred.
- ITIL Foundation or higher certification preferred.