Manitoba Hydro

www.hydro.mb.ca

1 Job

3,206 Employees

About the Company

As Manitoba's major energy utility, we: * Generate and distribute electricity around the province. * Distribute natural gas in the province. * Export electricity within Canada and the mid-western United States. * Offer a wide range of energy services and programs. We are recognized within the industry for our reliability, prudent environmental practices, strong relationships with Indigenous peoples, and outstanding community support. Our employees make all these things possible.

Listed Jobs

Company Name: Manitoba Hydro
Job Title: SERVICENOW PLATFORM SOLUTION OWNER
Job Description: **Job title** ServiceNow Platform Solution Owner **Role Summary** Define and execute the strategic roadmap for ServiceNow within the enterprise, ensuring alignment with business goals, risk management, and enterprise architecture. Serve as the primary steward of the platform, driving adoption, governance, and continuous improvement across the organization. **Expectations** - Lead strategic direction and prioritize platform demands. - Architect and review solutions to meet business value while minimizing risk. - Foster strong vendor and cross‑functional relationships to support platform evolution. - Mentor technical and enablement teams, ensuring secure, compliant deployments. **Key Responsibilities** 1. Own the ServiceNow platform roadmap; translate enterprise objectives into concrete platform initiatives. 2. Evaluate incoming requests, estimate effort (t‑shirt sizing), and collaborate with product teams to rank backlog items. 3. Design or review solution architecture, ensuring compliance with enterprise architecture standards and risk controls. 4. Coordinate releases, triage L3/L4 incidents, and work with vendors and D&T colleagues to achieve resolution. 5. Lead complex, cross‑system projects with corporate‑wide impacts. 6. Represent the platform on governance forums; influence senior leadership decisions. 7. Maintain continuous liaison with ServiceNow to stay ahead of platform roadmaps and emerging capabilities. 8. Communicate strategy, operational status, and critical issues to stakeholders at all levels. 9. Promote best practices in configuration, security, and compliance across the platform. **Required Skills** - ServiceNow solution architecture and platform governance. - Enterprise application integration (REST, SOAP, API). - Project management and change coordination. - Risk assessment and compliance oversight. - Stakeholder engagement and cross‑functional communication. - Vendor relationship management. - Strong analytical and problem‑solving abilities. **Required Education & Certifications** - 4‑year degree in Computer Science, Engineering, Information Systems, or related field with ≥5 years of relevant experience; OR - 2‑year diploma in Computer Programming Technology with ≥7 years of experience. - ServiceNow Certified System Administrator and ServiceNow Certified Application Architect (or equivalent). - Experience with enterprise architecture frameworks (TOGAF, Zachman, etc.) preferred.