William Osler Health System

www.williamoslerhs.ca

7 Jobs

4,102 Employees

About the Company

William Osler Health System (Osler) is a hospital system which includes Brampton Civic Hospital, Peel Memorial Centre for Integrated Health and Wellness and Etobicoke General Hospital, and serves 1.3 million residents of Brampton, Etobicoke and surrounding communities within the Central West region. Nationally recognized for its commitment to patient safety, Osler is also Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive from Accreditation Canada. Osler has three unique sites, each providing a wide range of services: Brampton Civic Hospital provides care to Osler's most complex and seriously ill or injured patients through a mix of inpatient and outpatient services. Etobicoke General Hospital is a traditional community hospital that provides all aspects of care from emergency medicine to surgery and specialist visits. Peel Memorial Centre for Integrated Health and Wellness is an outpatient facility, providing urgent care, day surgery and specialty clinics, and focuses on helping individuals with chronic conditions manage their disease better. William Osler Health System Foundation seeks to create a healthier community through giving by inspiring its communities to invest in exceptional health care close to home.

Listed Jobs

Company Name: William Osler Health System
Job Title: Technician Support Specialist II - Multiple Sites
Job Description: **Job Title** Technician Support Specialist II **Role Summary** Provide first‑line support for client computing, peripherals, and telecom services across multiple sites. Operate within a 24/7 shift schedule, logging incidents, troubleshooting hardware and software issues, and escalating as necessary. Deploy/install equipment, manage user accounts, and mentor junior team members while maintaining high customer satisfaction. **Expections** - Work independently and as part of a team. - Respond promptly to service requests and handle on‑call duties. - Maintain technical proficiency and update knowledge continually. - Adhere to organizational values of respect, excellence, service, compassion, innovation, and collaboration. - Provide transportation to cover all sites. **Key Responsibilities** - Serve as first point of contact for all computer, application, and telecom requests. - Record, categorize, and log tickets using the central ticket management system. - Use tools such as SCCM, RDP, knowledge base, SMS, BES, Active Directory, and Exchange to resolve incidents. - Deploy, install, and support PCs, laptops, printers, multi‑function devices, mobile devices, and desktop phones. - Perform move support, provisioning, changing, and de‑provisioning of user accounts. - Troubleshoot hardware and application issues; conduct root‑cause analysis. - Escalate incidents to second/third level support and follow up for timely resolution. - Identify service improvement opportunities and document solutions. - Act as a subject‑matter expert for specific technologies and processes. - Provide knowledge transfer and mentoring to team members. **Required Skills** - 3+ years of customer support experience with high professionalism. - Strong client‑computing expertise (desktops, laptops, printers, multifunction devices, mobile devices). - Proficiency with Microsoft Office suite, Edge, Adobe Reader, and standard end‑user applications. - Experience with ticketing solutions (HEAT, ITSM, Remedy). - Skilled in remote support utilities (BES, RDP). - Solid troubleshooting and root‑cause analysis abilities. - Excellent verbal and written communication for all technical levels. - Ability to triage, multi‑task, and work under pressure. - Team player with independent work capability. - Willingness to work hours, weekends, and statutory holidays as required. **Required Education & Certifications** - University degree or college diploma in computer‑related field or equivalent work experience. - ITIL Foundations certification (preferred). - Microsoft certifications (e.g., MCSE, MCSA) are an asset. - Direct hospital or health‑care support experience is an asset.

Company Name: William Osler Health System
Job Title: Technical Support Specialist III
Job Description: Job title: Technical Support Specialist III Role Summary: Provide third‑level desktop and end‑user support within a health‑care information services environment, handling complex incidents, escalations, and problem resolution while maintaining high customer service standards. Expectations: * Resolve escalated tickets from support levels I‑II in a timely manner. * Act as a subject‑matter expert for a broad range of technologies and applications. * Mentor and train junior support staff. * Continuously seek and implement service improvement initiatives. Key Responsibilities: 1. Record, track, and categorize service requests using the central ticketing system. 2. Own and close escalated incidents, requests, and problems, liaising with SME teams as needed. 3. Perform advanced troubleshooting on end‑user devices, applications, and infrastructure (network, telecom, storage, specialized apps). 4. Analyze recurring issues to support problem‑management activities. 5. Utilize tools such as SCCM, RDP, Intune, Active Directory, and knowledge bases to resolve tickets efficiently. 6. Configure, deploy, and document technical solutions across the organization. 7. Create and update training materials and knowledge‑base entries. 8. Identify and recommend enhancements to support processes and tools. Required Skills: * 5+ years in technical support, preferably within healthcare or similar regulated environments. * Proficient with Windows desktops, laptops, mobile devices (Android/iOS), VOIP phones, and printers. * Experience with Microsoft 365 (O365), Citrix, and clinical/non‑clinical applications. * Strong command of Active Directory, SCCM/MECM, Intune/MDM. * Excellent problem‑solving, communication, and customer‑service skills. * Ability to work independently and collaboratively in a team setting. Required Education & Certifications: * Minimum of 1‑2 years of related experience per role level; 5+ years for Level III. * Microsoft certifications (e.g., MCSE, MCSA, or MCITP) are highly desirable. * Health‑care specific experience and certifications are an asset.

Company Name: William Osler Health System
Job Title: Research Coordinator - Oncology
Job Description: **Job Title** Research Coordinator – Oncology **Role Summary** Coordinate and manage multi‑centre randomised clinical trials in oncology, ensuring adherence to protocols, regulatory standards, and investigator requirements. Works closely with investigators and trial teams to oversee patient recruitment, data collection, specimen handling, and reporting of adverse events. **Expectations** - Maintain high-quality data integrity and timely documentation. - Act as liaison between investigators, sponsors, monitors, and regulatory bodies. - Demonstrate independent initiative while contributing to collaborative research goals. **Key Responsibilities** - Screen, recruit, and consent patients per study protocol. - Verify eligibility before enrollment and randomisation. - Coordinate patient treatment schedules and study procedures. - Manage specimen preparation, shipping (IATA compliance), lab, pharmacy, and diagnostic activities. - Enter and transcribe data accurately into electronic data capture (EDC) systems. - Report adverse events and serious adverse events to sponsors and authorities. - Maintain source documentation and ensure accessibility of study files. - Participate in site monitoring visits and respond to sponsor queries. - Attend protocol development and investigator meetings. - Engage in continuous education and training related to clinical research. **Required Skills** - Knowledge of Tri‑Council Policy Statement & Health Canada Part C, Division 5 (Food & Drug Regulations). - Proficiency with Microsoft Office (Word, Excel, PowerPoint) and electronic data entry. - Strong organisational, prioritisation, and time‑management abilities. - Excellent problem‑solving, decision‑making, and communication skills. - Ability to work independently and as part of a multidisciplinary team. - Familiarity with oncology terminology, anatomy, physiology, pharmacology, and diagnostic testing (preferred). **Required Education & Certifications** - Bachelor’s degree in health science or related field. - Minimum of 2 years’ experience as a Research Coordinator (clinical trials). - Certification as a Clinical Research Associate (SOCRA/ARP) or in progress. ---

Company Name: William Osler Health System
Job Title: Executive Assistant President’s Office & Board Liaison
Job Description: **Job Title** Executive Assistant – President’s Office & Board Liaison **Role Summary** Provide confidential, high‑level administrative support to the President & CEO and the Board of Directors. Manage board and committee logistics, governance processes, and executive office operations while serving as the primary liaison and ambassador for the Foundation. **Expectations** - Maintain utmost professionalism and confidentiality. - Prioritize and multitask in a dynamic environment. - Deliver accurate, high‑quality documents and minutes. - Exhibit discretion with sensitive information. - Demonstrate proactive communication and stakeholder engagement. **Key Responsibilities** 1. **Board & Committee Support** - Plan and coordinate all Board of Directors and committee meetings (AGM, Orientation, Retreat). - Arrange venues, AV, catering, and guest speakers. - Prepare and distribute meeting packages and minutes; manage minute books. - Update and disseminate Board Orientation Manual and Governance Manual. - Oversee by‑law and policy annual review cycle. - Manage Board nomination pipeline, recruitment, and orientation. - Facilitate Board engagement in fundraising and stewardship communication. 2. **Executive Leadership Support** - Maintain President & CEO and Senior Vice President calendars, emails, and call screenings. - Draft, edit, and distribute confidential responses. - Organize executive meetings, travel, and related logistics. 3. **Philanthropy & Project Management** - Schedule philanthropy meetings, prepare materials, and track project action items. - Process invoices, expense reports, and budget documentation. 4. **Governance & Compliance** - Ensure compliance with Board Fiscal Work Plan. - Maintain corporate minute books and governance documents. **Required Skills** - Advanced calendar and scheduling management. - Event coordination and logistics planning. - Minute‑taking and document preparation. - Strong written and verbal communication. - Discretion, confidentiality, and professional judgment. - Proficiency in Microsoft Office, Google Workspace, and project‑management tools. - Stakeholder engagement and relationship building. - Adaptability, problem‑solving, and proactive initiative. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Communications, or related field. - Minimum 3–5 years experience as an executive assistant in a non‑profit or corporate setting. - Knowledge of board governance practices preferred. - Certifications such as Certified Administrative Professional (CAP) or Executive Assistant Credential are desirable.

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