Involved Solutions

About the Company

Involved is a distinguished and highly regarded technology recruitment consultancy partner, catering to the requirements of prestigious FTSE 100 corporations, blue-chip firms, and small to medium-sized enterprises. Our commitment to excellence and unwavering dedication to providing impeccable service make us unparalleled "Empowering People First" for your high-level staffing needs. We serve across the Permanent and Contract markets and have professional teams dedicated to the needs of our clients and candidates. We cover a range of market specialisms within Technology from Software Development to Network Support and Infrastructure and Business Intelligence to Big Data. Our Values: Collaborative, Valued, Respected, Life-Changing - At Involved our purpose is crystal clear. To provide real people with the recruitment solutions they need to embark on their next career journey or bolster a team for business growth. Our actions are driven by a steadfast commitment to building trust. This ensures that our audience feels genuinely valued and respected throughout their experience with us, as we strive to deliver life-changing results and ignite success. We are Involved - where predictable results matter.

Listed Jobs

Company Name

Involved Solutions

Job Title

Service Desk Analyst - £340/day Inside IR35 - Hybrid - Norwich

Job Description

**Job Title** Service Desk Analyst **Role Summary** Provide first and second-line IT support for a public sector organization, ensuring high-quality, timely resolution of user incidents and service requests across a complex, multi-department environment. **Expectations** Take ownership of technical issues, deliver consistent service outcomes, and communicate effectively with stakeholders. Adapt to diverse support tasks including phone, ticket, and hands-on device troubleshooting. **Key Responsibilities** - Provide first and second-line IT support via phone, ticket system, and on-site for device and software issues. - Log, prioritize, and resolve incidents/service requests within SLAs. - Support Windows/macOS laptops, Android/iOS smartphones, VoIP systems, and Google Cloud tools. - Perform device builds, troubleshooting, and asset tracking for hardware. - Manage user accounts for joiners, movers, and leavers. - Collaborate with technical teams to improve service processes and documentation. **Required Skills** - Active SC security clearance. - Experience in Service Desk or IT support roles. - Strong customer service orientation and clear communication. - Problem-solving, troubleshooting, and technical explanation abilities. - Ownership and resolution-driven mindset. **Required Education & Certifications** - Active SC clearance (mandatory). - ITIL qualification or alignment experience preferred (not essential).

Norwich, United kingdom

On site

01-01-2026

Company Name

Involved Solutions

Job Title

Service Architect - 12 months - SC Cleared - London

Job Description

**Job title**: Service Architect **Role Summary**: A 12‑month, SC‑cleared Service Architect contract with a leading Government Institution. The role leads detailed service design, acting as subject‑matter expert to ensure solutions meet user and program requirements while driving technical excellence. **Expectations**: Produce high‑quality service designs, foster a culture of creative problem‑solving, deliver solutions on time, within budget, and to agreed quality standards. Maintain stable, resilient, fully tested, and well‑documented services and advise on future‑looking technology trends. **Key Responsibilities**: - Lead end‑to‑end service design and architecture activities. - Act as SME for design decisions and technical guidance. - Collaborate with third‑party vendors, including procurement support. - Engage internal teams and cross‑government stakeholders to align on requirements. - Oversee delivery of complex service solutions, ensuring stability, resilience, testing, and documentation. - Identify emerging technology trends and evaluate their impact on products/services. - Communicate effectively with diverse audiences using appropriate formats and channels. - Apply ITIL best practices and foundation‑level project‑management frameworks. **Required Skills**: - Service design & architecture expertise. - Process and technical leadership. - Cross‑team collaboration with vendors and procurement. - Ability to deliver complex solutions within scope, time, and budget. - Knowledge of emerging technology trends. - Strong communication and stakeholder‑management skills. - ITIL certification. - Foundation‑level project‑management knowledge (PRINCE2, Agile, Lean). **Required Education & Certifications**: - ITIL certification. - Foundation‑level project‑management certification (PRINCE2, Agile, or Lean).

London, United kingdom

On site

04-02-2026