Quantium

About the Company

When expertly harnessed and strategically applied, data can be transformational. Quantium offers an unmatched track record of innovation in data analytics and artificial intelligence since 2002. We combine the best of human and artificial intelligence to power possibilities for individuals, organisations and society. Founded in Australia, Quantium works with iconic brands in over 20 countries, partnering on their greatest challenges and unlocking breakthrough opportunities.

Listed Jobs

Company Name

Quantium

Job Title

Customer Success Lead | Health

Job Description

**Job Title:** Customer Success Lead | Health **Role Summary:** Lead customer success and partnership management for AI-driven healthcare solutions, focusing on implementation, value realization, and client retention for NHS trust clients. **Expectations:** - Build and scale end-to-end customer success processes for AI and digital products. - Manage high-value NHS trust relationships, ensuring satisfaction and renewal rates. - Demonstrate product impact through measurable outcomes and ROI for clients. - Drive commercial growth via renewals, expansion, and consulting opportunities. - Foster collaborative communities among NHS stakeholders. **Key Responsibilities:** - Design and implement customer success frameworks (onboarding, training, support). - Own client partnerships, aligning solutions with NHS priorities and stakeholder dynamics. - Develop value-realization metrics to track product usage and client impact. - Identify cross-selling/up-selling opportunities and consulting projects. - Build platforms for peer learning and innovation across NHS trusts. **Required Skills:** - Proven experience in customer success, account management, or partnership roles within healthcare tech/SaaS. - In-depth understanding of NHS structures, workflows, and stakeholder engagement. - Track record of building processes and infrastructure from scratch. - Commercial acumen in managing renewals, retention, and revenue growth. - Strong relationship-building skills at all organizational levels. - Passion for AI/ML technologies and their application in healthcare. **Required Education & Certifications:** Not specified.

London, United kingdom

Hybrid

Senior

18-02-2026