Dawn Foods Global

www.dawnfoods.com

2 Jobs

3,208 Employees

About the Company

We believe baking is about more than ingredients. Our passion is partnering with bakers -- understanding their challenges, sparking inspiration, supporting growth, and celebrating their success. From neighborhood bakeries to large-scale operations, we work side by side with bakers every day -- turning ideas into real opportunities and helping write the next chapter in bakery. We are Dawn. Your Partner for Bakery Success.

Listed Jobs

Company Name: Dawn Foods Global
Job Title: Sales Operations Field Analyst Intern
Job Description: Job Title: Sales Operations Field Analyst Intern Role Summary: Supports sales operations through Salesforce optimization, field collaboration, and process improvement initiatives within the bakery industry. Provides hands-on experience with data management, sales processes, and cross-functional project execution. Expactations: - Pursuing bachelor’s/graduate degree in business, strategic communication, IT, or related field. - Entering junior year or beyond. - Proven academic performance. - Experience with sales, CRM (Salesforce preferred), and Microsoft Office (Excel proficiency). - Analytical, communication, problem-solving, and teamwork abilities. - Availability for hybrid on-site (3 days/week) and travel to Detroit for fieldwork. Key Responsibilities: - Align sales teams with Salesforce implementation and usage. - Document field feedback to recommend CRM automation and process improvements. - Capture field notes to refine sales strategies and systems. - Conduct market visits (30%) and collaborate with sales teams on ride-a-longs. - Support cross-functional teams (finance, supply chain, etc.) in projects. - Evaluate sales training programs with learning/development teams. - Execute projects to update customer data, audit practices, and improve operational efficiency. Required Skills: - Data analysis and reporting. - Salesforce/CRM navigation. - Microsoft Excel (dashboard creation). - Written/verbal communication. - Interpersonal skills for cross-team collaboration. - Sales process familiarity. Required Education & Certifications: - Undergraduate/graduate student in business, strategic communication, IT, or equivalent. - Minimum academic performance standards (institution-specific). - No mandatory certifications, though Salesforce/CRM exposure is advantageous.

Jackson, United states

Hybrid

Fresher

19-09-2025

Company Name: Dawn Foods Global
Job Title: Bilingual Customer Success Representative II
Job Description: **Job Title:** Bilingual Customer Success Representative II **Role Summary:** Serve as the primary point of contact for assigned customer accounts, delivering proactive support, issue resolution, and order management. Leverage bilingual (English/French) communication to ensure a seamless customer experience across sales, logistics, and cross‑functional teams while maintaining operational excellence. **Expectations:** - Hybrid work model (minimum 1 day on‑site per week after training). - Monday‑Friday, 8:00 AM‑4:30 PM schedule with flexible hours as needed. - Professional, timely communication with customers and internal stakeholders. - Ownership of account issues, credit processes, and return authorizations. **Key Responsibilities:** - Manage House Accounts: maintain regular check‑ins, update orders, and drive e‑commerce platform usage. - Notify customers of product shortages or delivery delays; propose alternatives and timeline updates. - Process customer concerns, quality issues, and credit requests; coordinate approvals and documentation. - Collaborate with Sales, Transportation, and other cross‑functional teams to troubleshoot and resolve issues. - Enter leads, sample requests, and activity records in Salesforce (or other CRM). - Assist Transportation Supervisor with delivery schedule planning and communication during territory changes. - Serve as Subject Matter Expert for Dawn‑facilitated platforms. - Provide PTO coverage for peers to ensure continuity of service. - Perform additional duties as assigned by Customer Success management. **Required Skills:** - Bilingual fluency (English & French) – oral and written. - Minimum 3 years customer service experience, preferably in supply chain or distribution support. - Strong problem‑solving and analytical abilities. - Detail‑oriented with ability to multitask and work independently. - Excellent verbal and written communication skills. - Proficiency in Microsoft Office; familiarity with SAP and CRM systems (e.g., Salesforce) preferred. **Required Education & Certifications:** - High school diploma or GED required. - Additional certifications or training in supply chain, customer service, or related fields are a plus but not mandatory.