TELSTRA Associates

About the Company

We believe it's people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia's largest and fastest national mobile network. That's why we strive to serve and know our customers better than anyone else - offering a choice of not just digital connection, but digital content as well. And that's why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia's leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe

Listed Jobs

Company Name

TELSTRA Associates

Job Title

Data Insights & Intelligence VOC Analyst London

Job Description

**Job Title:** Data Insights & Intelligence VOC Analyst **Role Summary:** Contract Analyst supporting a pharma client by extracting, interpreting, and presenting customer feedback data to inform service performance and strategic decisions. Operate onsite 2‑3 days/week in London or Weybridge, with immediate start. **Expectations:** - Deliver actionable insights from large structured and unstructured data sets. - Design and evolve Voice of the Customer processes. - Collaborate with cross‑functional teams and maintain dashboards. - Uphold data protection and privacy standards. **Key Responsibilities:** - Plan, execute and report on mixed‑method research (qualitative + quantitative). - Unpack consumer interactions to develop actionable VOC insights. - Build and maintain dashboards and key metric trackers in Power BI or equivalent. - Translate complex data into clear business narratives for stakeholders. - Support data collection and integration in Microsoft Azure environments. - Communicate findings through visualisations and storytelling techniques. - Work independently with minimal supervision while collaborating across departments. **Required Skills:** - Proven experience as an Insights or Consumer‑focused Analyst (CPG or Consumer Care). - Expertise in Voice of the Customer methodology. - Strong mixed‑method research experience. - Advanced data handling and analysis of millions of consumer interactions. - Ability to extract strategy from ambiguous or complex data. - Power BI or equivalent data visualisation proficiency. - Advanced Microsoft Excel data manipulation skills. - Familiarity with Microsoft Azure platforms. - Strong problem‑solving, critical thinking, time management, and organisational skills. - Understanding of data protection/privacy regulations. - Bonus: Experience with Salesforce Cloud Analytics, SQL, or Python. **Required Education & Certifications:** - Bachelor’s degree in Data Analytics, Statistics, Business Intelligence, or related field. - Relevant certifications in data analysis or BI (e.g., Microsoft Power BI, Tableau, or equivalent) preferred.

Londonhybrid, United kingdom

Hybrid

30-10-2025