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The Haven Wolverhampton

The Haven Wolverhampton

havenrefuge.org.uk

2 Jobs

65 Employees

About the Company

The Haven Wolverhampton is an independent charity which supports women and dependent children who are affected by Domestic abuse and homelessness. The Haven provides a range of support services for victims of Domestic Violence including: * 24 Hour Helpline * Emergency Refuge Accommodation * Children & Young People's Service * Community & Advocacy Support * Generic & Specialist Counselling * Specialist Financial Inclusion Support * Resettlement Support Please note - This page is not monitored 24/7 - if you or someone you know is in immediate danger, please call 999. If you need to speak to someone urgently regarding the services The Haven provides, please contact our 24/7 helpline on 08000 194 400 - it is free to call from a landline. Alternatively, if you need to speak to us about events or donations, our page is monitored from 9 - 5pm Monday to Friday. All reasonable care has been taken to ensure that information published on The Haven Wolverhampton Facebook page is correct at the time of publishing. However, The Haven Wolverhampton does not guarantee the accuracy of the information published nor can it be held responsible for any errors or omissions. The views, comments and posts appearing on this page include the views, comments and opinion of others, including individual members of staff. These posts may not necessarily reflect the view of The Haven Wolverhampton itself or its Board of Trustees unless expressly stated. If you wish to bring an issue to The Haven Wolverhampton's attention please do so by calling 01902 904677 or writing to info@havenrefuge.org.uk

Listed Jobs

Company background Company brand
Company Name
The Haven Wolverhampton
Job Title
Helpline Advisor – Domestic Abuse Services
Job Description
**Job Title**: Helpline Advisor – Domestic Abuse Services **Role Summary**: Provide frontline trauma-informed support and risk assessment for survivors of domestic abuse, sexual violence, and homelessness. Collaborate with agencies to address intersecting needs (immigration status, mental health, housing) and ensure safe, effective support pathways. **Expectations**: Deliver non-judgmental triage, safety planning, and crisis response; escalate safeguarding concerns to statutory bodies; contribute to service improvements through frontline insights. **Key Responsibilities**: Conduct trauma-informed helpline support via phone, email, WhatsApp, and live chat; perform risk assessments using SafeLives DASH tool; create safety plans; manage high-risk cases and MARAC/MASH referrals; coordinate with partner agencies; address complex needs (housing, health, immigration); maintain accurate case records; participate in supervision and training for resilience. **Required Skills**: Trauma-informed practice; risk assessment and safety planning; crisis intervention; case management in complex trauma contexts; cross-agency collaboration; cultural competence serving marginalized communities (LGBTQ+, disabled, immigrant survivors). **Required Education & Certifications**: Degree in social work, psychology, or related field; certification in SafeLives DASH tool; safeguarding and data protection training; understanding of Violence Against Women and Girls (VAWG) frameworks.
Wolverhampton, United kingdom
On site
21-09-2025
Company background Company brand
Company Name
The Haven Wolverhampton
Job Title
Business Services Support (Administrator)
Job Description
Job Title: Business Services Support (Administrator) Role Summary: Provide cross-departmental administrative support, ensure compliance and governance, manage records and communications, coordinate projects, assist with HR functions, track training compliance, and maintain data security. Focus on efficient operations in a charitable/non-profit environment. Expactations: Support multi-department operations, uphold compliance with governance standards, maintain accurate record-keeping, manage internal/external communications, coordinate meetings and projects, assist with HR recruitment, track training compliance, and ensure data confidentiality per GDPR. Key Responsibilities: - Execute administrative tasks (document preparation, scheduling, filing). - Conduct compliance checks, audit prep, and document accuracy reviews. - Maintain/updating databases and service records for accessibility and accuracy. - Monitor/respond to email/phone correspondence, escalating issues when needed. - Coordinate project timelines, prepare materials, and track progress. - Compile management reports in Excel, extract data from systems, and distribute. - Assist HR with recruitment (job ads, interviews, onboarding) and staff policy compliance. - Track training needs, send reminders, and manage scheduling/certificates. - Handle sensitive information per GDPR and organizational data policies. Required Skills: Proficiency in Microsoft Office (Word, Excel, Outlook), database management, compliance governance, project coordination, administrative processes, HR support, data analysis/reporting. Strong communication, organizational multitasking, and attention to detail. Required Education & Certifications: High school diploma or equivalent; bachelor’s degree preferred. Certifications in data protection (GDPR) or HR compliance advantageous.
Wolverhampton, United kingdom
On site
21-09-2025