JAM CRM

2 Jobs

148 Employees

About the Company

JAM CRM is a leading independent Customer Relationship Marketing (CRM) agency that brings together data, technology, creative, and AI expertise to help our clients realize the maximum potential from their CRM investments. Every day we create new standards of CX and 1:1 performance, advancing the industry together with our client partners across North America.

Listed Jobs

Company Name: JAM CRM
Job Title: Project Coordinator
Job Description: Job Title: Project Coordinator Role Summary: Coordinate end‑to‑end project execution for CRM initiatives, managing timelines, deliverables, and stakeholder communication to ensure seamless transition from design to production. Expectations: Deliver projects on schedule, maintain quality standards, proactively identify and resolve risks, and support the Project Manager in achieving client objectives. Key Responsibilities: • Assist PM with full project lifecycle: development, testing, deployment. • Track and report project timelines, budgets, and deliverables. • Identify blockers, dependencies, and risks; elevate to stakeholders. • Coordinate with account managers, developers, and deployment specialists. • Facilitate technical discussions to verify feasibility. • Maintain updated project plans and QA checklists. • Ensure assets are ready for launch and meet quality standards. • Monitor email sends, deliverability metrics, and report issues. Required Skills: • 1+ year of project/account coordination experience (CRM/martech agency preferred). • Knowledge of Salesforce Marketing Cloud or similar CRM platforms. • Strong organizational, detail orientation, and multitasking abilities. • Excellent communication and interpersonal skills. • Familiarity with CRM data management, omni‑channel marketing, and email best practices (nice to have). Required Education & Certifications: • Bachelor’s degree in Business, Marketing, Information Systems, or related field (preferred). • No mandatory certifications required, but Salesforce Marketing Cloud or related credentials are advantageous.

Company Name: JAM CRM
Job Title: IT Support Specialist
Job Description: Job title: IT Support Specialist Role Summary: Provide first‑line helpdesk support and manage end‑user devices (Windows, macOS) while contributing to system administration tasks across server, network, and cloud environments. Expectations: Deliver timely, accurate support for hardware and software issues; maintain device integrity and security; document processes; work collaboratively within a cross‑functional IT team. Key Responsibilities: • Manage and maintain end‑user desktops, laptops, and mobile devices using JAMF and Intune, including MDM configuration and vulnerability monitoring. • Troubleshoot hardware, software, and network connectivity problems for all employees. • Update and maintain IT documentation, asset registers, and configuration records. • Assist in administration of Windows Server, Linux servers, and cloud platforms (AWS, Azure, GCP). • Support day‑to‑day operations for network services, Active Directory, DNS, and GPO. Required Skills: • Proficiency with Windows 10/11 and macOS operating systems. • Experience with mobile device management tools (JAMF, Intune). • Knowledge of Microsoft Active Directory, DNS, GPO, and related services. • Familiarity with cloud services O365, Adobe CC, AWS, Azure, GCP. • Understanding of networking fundamentals and security best practices. • Strong troubleshooting, documentation, and communication abilities. Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). • 2–5 years of IT support experience. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals, JAMF Pro Associate) preferred but not mandatory.