Capital Economics

About the Company

Capital Economics is a world-leading provider of independent economic insight. We enable organisations to make better investment decisions that deliver sustainable value. Our team of 70+ experienced economists provides award-winning macroeconomic, financial market and sectoral analysis, forecasts and consultancy to serve our diverse global client base. We offer country and regional analysis on over 100 markets and economies, including the US, Canada, UK, Western Europe, Japan, China, India, Latin America, Emerging Europe, the Middle East, Africa, Emerging Asia, Australia and New Zealand. We also provide overview services covering the global economy and financial markets, and have dedicated services providing research on the commodities and property sectors. In addition, we undertake bespoke consultancy projects.

Listed Jobs

Company Name

Capital Economics

Job Title

Client Experience Manager

Job Description

Job Title: Client Experience Manager Role Summary: Manage the complete client lifecycle for a B2B financial services platform, ensuring high engagement, retention, and revenue growth through proactive success planning, value selling, and cross‑functional collaboration. Expectations: - Deliver outstanding client service and drive platform adoption. - Build strategic relationships with C‑suite stakeholders. - Achieve retention targets and identify expansion opportunities. - Serve as client advocate within product and marketing teams. Key Responsibilities: - Own end‑to‑end client journey: onboarding, success planning, renewal. - Develop tailored success plans aligned to pain points, metrics, and usage. - Monitor health scores, engagement metrics, and proactively manage risk. - Drive user adoption, identify gaps, and implement adoption strategies for diverse personas. - Engage C‑suite stakeholders, build advocates, and identify upsell/cross‑sell opportunities. - Apply MEDDPICC and commercial playbooks for opportunity qualification and value realization. - Manage pipeline, forecasting, and prioritization. - Provide structured client feedback to product, economist, and marketing teams. Required Skills: - 1+ years in Client Success, Account Management, or Client Experience in B2B financial services. - Experience with value‑selling frameworks (e.g., MEDDPICC) and commercial negotiation. - Strong user engagement and lifecycle management expertise. - Proficiency with CRM and analytics tools (Salesforce, Tableau). - Excellent communication, stakeholder management, and problem‑solving. - Organized, proactive, multi‑account management. - Passion for client advocacy and service excellence. Required Education & Certifications: - Bachelor’s degree (or equivalent experience); preferred business, finance, or related field. - Certifications in value selling or account management (e.g., MEDDPICC, CSM) are a plus.

London, United kingdom

Hybrid

Fresher

16-09-2025