Hosted~FTP~

2 Jobs

13 Employees

About the Company

Every business has files, and those files often need to be transferred securely between internal systems or with external clients, suppliers, and other business partners. FTPS and SFTP are the standard file transfer protocols to get that done. Hosted~FTP~ helps your business get more from FTP/SFTP by moving all infrastructure to our secure, reliable, 100% cloud solutions. We also offer bespoke software customizations to deliver additional value tailored to your specific needs.

Listed Jobs

Company Name: Hosted~FTP~
Job Title: Technical Support Specialist
Job Description: **Job title** Technical Support Specialist **Role Summary** Provide first‑line technical assistance for users, partners, and enterprise customers of a data and AI SaaS platform. Resolve web, API, database, and integration issues; facilitate onboarding; document and communicate status to engineering; offer product‑feedback to enhance reliability and usability. **Expectations** - Deliver timely, high‑quality support in a fast‑paced, startup environment. - Maintain ownership of tickets until resolution and collaborate effectively with engineering and product teams. - Demonstrate a customer‑first mindset, clear communication, and proactive problem solving. **Key Responsibilities** - Serve as the primary point of contact for technical inquiries. - Diagnose and resolve issues in web applications, APIs, databases (SQL), and cloud integrations. - Guide enterprise clients through onboarding, configuration, and platform usage. - Log, track, and prioritize tickets using support ticketing systems; document solutions comprehensively. - Escalate complex issues to engineering with clear context and recommendation. - Provide actionable feedback to product and engineering to improve platform reliability and user experience. - Represent the company professionally in all client interactions. **Required Skills** - 5+ years in technical support, IT support, or related roles. - Strong understanding of web technologies, RESTful APIs, relational databases (SQL). - Experience with SaaS platforms, cloud services (AWS, GCP, Azure), and distributed systems. - Ability to troubleshoot under pressure and independently resolve issues. - Excellent written and verbal communication; able to translate technical concepts for non‑technical audiences. - Proficiency with support ticketing systems, CRM tools, and documentation platforms. - Strong organizational skills; manage multiple priorities in a dynamic environment. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - Certifications in IT service management (ITIL), cloud platforms (e.g., AWS Solutions Architect, Azure Fundamentals), or database administration are a plus.

Company Name: Hosted~FTP~
Job Title: Java Software Developer
Job Description: Job Title: Java Software Developer Role Summary: Core developer on a fast-paced startup building a data and AI platform. Focus on full-stack development, system scalability, and real-time data integration. Expactations: 5+ years professional software development; expertise in Java/JavaScript (front-end/back-end), full-stack frameworks, cloud environments (AWS/GCP/Azure), and distributed systems. Key Responsibilities: Designing/scaling full-stack systems; developing/optimizing APIs and database integrations; building scalable, secure architectures; designing real-time data features; collaborating with founders to implement product vision. Required Skills: - Java, JavaScript (full-stack development) - Backend: Spring Boot, Hibernate, REST APIs, microservices - Frontend: React (or Angular/Vue), TypeScript - Databases: SQL (PostgreSQL/MySQL), query optimization - Cloud platforms (AWS/GCP/Azure) - Distributed systems, real-time data handling - Software architecture, design patterns, security best practices Required Education & Certifications: Bachelor’s degree in Computer Science or related field. No specific certifications required.