Landis+Gyr

About the Company

For more than 125 years, Landis+Gyr has helped the world manage energy better. Our meters and solutions empower utilities and end-customers around the world to improve their energy efficiency, reduce their energy costs and contribute to a sustainable use of resources. As the largest global player in smart metering with one of the broadest portfolios in the industry, our products, solutions and services empower utilities and consumers with the data necessary to make informed decisions about energy usage and meet worldwide energy challenges today-and tomorrow. More information is available at www.landisgyr.com. Contact Us: https://www.landisgyr.com/contact/ Follow us on X: @LandisGyr Like us on Facebook: https://www.facebook.com/LandisGyr/ View our latest videos on YouTube: https://www.youtube.com/c/landisgyrofficial

Listed Jobs

Company Name

Landis+Gyr

Job Title

Service Delivery Manager

Job Description

**Job Title:** Service Delivery Manager **Role Summary:** Single point of contact responsible for daily service delivery to assigned accounts, ensuring compliance with SLA commitments, managing service requests, monitoring performance, and driving continuous improvement of service processes within the EMEA region. **Expactations:** - Deliver consistent, proactive service operations aligned with the company’s service catalogue. - Maintain SLA performance and provide transparent internal/external reporting. - Act as liaison between customers, service operations centre, partners, and internal stakeholders. - Identify and act on service improvement opportunities and additional revenue prospects. **Key Responsibilities:** - Operate contracted service processes and practices per the service catalogue. - Document, train, and implement changes to services, processes, and practices. - Manage incoming service requests, monitor system health, and conduct troubleshooting. - Track, report, and analyze SLA performance; escalate major incidents to Service Manager. - Follow up on open cases/incidents and ensure timely resolution. - Perform proactive system maintenance (reading groups, scheduling, SLA groups). - Coordinate field clean‑up tasks with customers, field engineers, or third‑party vendors. - Drive process improvements and collaborate with product management and service teams. - Provide guidance and training to junior team members. **Required Skills:** - Strong knowledge of service delivery, SLA management, and IT/operations monitoring. - Excellent communication and stakeholder management abilities. - Analytical problem‑solving and incident escalation skills. - Ability to document processes and conduct training. - Proficiency with service management tools (e.g., ITSM platforms) and reporting. - Customer‑focused mindset with a proactive attitude. **Required Education & Certifications:** - Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field. - Relevant certifications (e.g., ITIL Foundation or higher) preferred. - Minimum 3–5 years of experience in service delivery or managed services role.

Ghent, Belgium

Hybrid

09-02-2026